Changelog

Test your Slack setup, new notifications bar and settings design, and updates across Broadcasts, the MCP, and the CLI.

You can now turn Ari on for a specific set of live threads, manually or from a workflow, instead of your whole workspace at once.

You can now have AI set the label and priority on a Workflow step.

Workflow steps with our Internal Agent can call your own MCP tools, you can run a manual workflow across a whole queue at once, and our Customer Agent now closes completed threads.

Broadcasts now live in Plain, in the left sidebar, with the same login and permissions as everything else.

Grow and improve your knowledge base from what customers actually asked.

Five other updates: a thread sidebar you arrange yourself, alerts when a webhook fails, users managed from your identity directory, and two things Ari now knows.

New Plain workspaces now start with label suggestions, teammate suggestions via Slack, and test threads already in place.

While you could already link a GitHub pull request to a thread, you can now do so by pasting the full link into the search bar.

You can now create more than one business hours schedule in your workspace, each with its own name, timezone, and working hours.