Changelog

Business-hours overrides, new workflow steps, and Sidekick replies built from your snippets, plus updates to the Customer Agent, email, tasks, roles, channels, and developer tools.

You can now create an OAuth app that lets people in your workspace sign in with Plain and use the API with their own permissions.

Ari is now called the Customer Agent across our platform, docs, and website to better communicate what the agent does.

Faster Snoozed and Done queues, richer thread previews, and Sidekick reading GitHub pull requests, plus updates across Ari, email, knowledge, reporting, workflows, and developer tools.

Test your Slack setup, new notifications bar and settings design, and updates across Broadcasts, the MCP, and the CLI.

You can now turn Ari on for a specific set of live threads, manually or from a workflow, instead of your whole workspace at once.

You can now have AI set the label and priority on a Workflow step.

Workflow steps with our Internal Agent can call your own MCP tools, you can run a manual workflow across a whole queue at once, and our Customer Agent now closes completed threads.

Broadcasts now live in Plain, in the left sidebar, with the same login and permissions as everything else.

Grow and improve your knowledge base from what customers actually asked.