Give your support team superpowers.
TRUSTED BY THE BEST SUPPORT TEAMS
TRUSTED BY THE BEST SUPPORT TEAMS
TRUSTED BY THE BEST SUPPORT TEAMS
Billed annually
Save 10%
Foundation
AI Native Support
50
Ari AI Resolutions*
$39
/month
1 Seat included
Expansion
Empower your team to work faster
250
Ari AI Resolutions*
$299
/month
3 SeaTS included
Frontier
Scale your team and customers
500
Ari AI Resolutions*
$949
/month
6 Seats included
FREE 14 DAY TRIAL
NO CREDIT CARD REQUIRED
STELLAR SUPPORT
Billed annually
Save 10%
Foundation
AI Native Support
50
Ari AI Resolutions*
$39
/month
1 Seat included
Expansion
Empower your team to work faster
250
Ari AI Resolutions*
$299
/month
3 SeaTS included
Frontier
Scale your team and customers
500
Ari AI Resolutions*
$949
/month
6 Seats included
FREE 14 DAY TRIAL
NO CREDIT CARD REQUIRED
STELLAR SUPPORT
Billed annually
Save 10%
Foundation
AI Native Support
50
Ari AI Resolutions*
$39
/month
1 Seat included
Expansion
Empower your team to work faster
250
Ari AI Resolutions*
$299
/month
3 SeaTS included
Frontier
Scale your team and customers
500
Ari AI Resolutions*
$949
/month
6 Seats included
FREE 14 DAY TRIAL
NO CREDIT CARD REQUIRED
STELLAR SUPPORT
Compare plan features
Compare plan features
Foundation
Additional seats
$39/seat
Ari Included
Features
Slack, email, and chat
Linear and Jira integration
Customer cards
AI workflow features
Onboarding
Self Serve
5 Seat Cap
Expansion
Additional seats
$99/seat
Viewer seats
Free
Ari Included
Features
Everything within Foundation, plus
MS Teams and Discord
SLAs
Business Hours
Escalation Paths
Help Center and Knowledge Base
CRM Integrations
Data Importers
Slack Discussions
AI Suggested Responses
Reporting Themes
Included
Onboarding
Tailored Onboarding
10 Seat Cap
Frontier
Additional seats
$159/seat
with discounted rates based on your scale
Viewer seats
Free
Bring your brand to Ari
AI Sidekick
Frontier Only
Lookup with Cursor
Frontier Only
Features
Everything within Expansion, plus
Multiple Workspaces
Custom Contracting
Business Hours
Custom Security
SSO and SCIM
Coming Soon
CRM Integrations
Reporting Themes
Included
Onboarding
Concierge, White glove Onboarding
Dedicated Implementation Manager and Data Migration Team
Dedicated Support Consultant
Agent Ari
Resolution Definition
Ari is is assigned a ticket.
Ari is able to solve the customer's need and move the thread to Done
Don’t worry, you’ll only be charged once per Thread, even if the Agent helps with multiple questions.
Sidekick
Definition
Turn your questions into answers
Summarize threads with ease
Massively reduce time needed to onboard your team
Users
User seats
Up to 5
Up to 10
Unlimited
Viewer seats
Free
Free
Free
Channels
Slack
25 channels
Unlimited
Unlimited
2 email addresses
10 email addresses
25 email addresses
In-app form
Live chat
Headless support portal
Discourse
Discord
Microsoft Teams
Custom channels
help center
Knowledge base
Ask AI
Customer inbox
Extensibility
API
Webhooks
Machine users
Events
Workflow
Discord notifications
Email notifications
Linear integration
Jira integration
Shortcut integration
Autoresponders
Tiers
Saved views
Account owners
Labels and sub-labels
Teams
Workflow rules
CSAT
Incident.io integration
Rootly integration
Business hours
SLAs
Escalation paths
Slack Features
Slack notifications
Slack Broadcasts
In-Slack actions
Plain Slack bot customization
Slack Discussions
Slack Digests
Slack Enterprise Grid
Plain ai
Auto-Labelling
Urgency detection
Thread Summaries
Slack Ingestion
Suggested responses
Data-driven support
Thread Fields
Tenants
Customer Cards
Unlimited
Unlimited
Unlimited
Customer Card Realtime
12h cache
15s
15s
Reporting
7 days only
Team reporting
Product insights
Bring your own BI tool
Data migration
HubSpot sync
Help Scout sync
Intercom importer
Services and Compliance
Stellar support from the entire Plain team
SOC2 Type II Report
Foundation
Expansion
Frontier
Users
User seats
Up to 5
Viewer seats
Free
Channels
Slack
25 channels
2 email addresses
In-app form
Live chat
Headless support portal
Discourse
Microsoft Teams
Custom channels
help center
Knowledge base
Ask AI
Customer inbox
Extensibility
API
Webhooks
Machine users
Events
Workflow
Discord notifications
Email notifications
Linear integration
Jira integration
Shortcut integration
Autoresponders
Tiers
Account owners
Saved views
Labels and sub-labels
Teams
Saved views
Workflow rules
CSAT
Incident.io integration
Rootly integration
Business hours
SLAs
Escalation paths
Slack Features
Slack notifications
Slack Broadcasts
In-Slack actions
Plain Slack bot customization
Slack Discussions
Slack Digests
Slack Enterprise Grid
Plain ai
Auto-Labelling
Urgency detection
Thread Summaries
Slack Ingestion
Suggested responses
Data-driven support
Thread Fields
Tenants
Customer Cards
Unlimited
Customer Card Realtime
12h cache
Reporting
7 days only
Team reporting
Product insights
Bring your own BI tool
Data migration
HubSpot sync
Help Scout sync
Intercom importer
Services and Compliance
Stellar support from the entire Plain team
SOC2 Type II Report
Users
User seats
Up to 5
Up to 10
Unlimited
Viewer seats
Free
Free
Free
Channels
Slack
25 channels
Unlimited
Unlimited
2 email addresses
10 email addresses
25 email addresses
In-app form
Live chat
Headless support portal
Discourse
Discord
Microsoft Teams
Custom channels
help center
Knowledge base
Ask AI
Customer inbox
Extensibility
API
Webhooks
Machine users
Events
Workflow
Discord notifications
Email notifications
Linear integration
Jira integration
Shortcut integration
Autoresponders
Tiers
Account owners
Saved views
Labels and sub-labels
Teams
Workflow rules
CSAT
Incident.io integration
Rootly integration
Business hours
SLAs
Escalation paths
Slack Features
Slack notifications
Slack Broadcasts
In-Slack actions
Plain Slack bot customization
Slack Discussions
Slack Digests
Slack Enterprise Grid
Plain ai
Auto-Labelling
Urgency detection
Thread Summaries
Slack Ingestion
Suggested responses
Data-driven support
Thread Fields
Tenants
Customer Cards
Unlimited
Unlimited
Unlimited
Customer Card Realtime
12h cache
15s
15s
Reporting
7 days only
Team reporting
Product insights
Bring your own BI tool
Data migration
HubSpot sync
Help Scout sync
Intercom importer
Services and Compliance
Stellar support from the entire Plain team
SOC2 Type II Report
GIVING SUPPORT TEAMS SUPERPOWERS
Supporting the fastest growing support teams out there.
We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.
Jonni Lundy
Founding Operations
We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.
Jeff Escalante
Engineering Director
Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.
Bas Buursma
Cofounder
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO
We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.
Jonni Lundy
Founding Operations
We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.
Jeff Escalante
Engineering Director
Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.
Bas Buursma
Cofounder
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO
We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.
Jonni Lundy
Founding Operations
We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.
Jeff Escalante
Engineering Director
Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.
Bas Buursma
Cofounder
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO
Company
Support
© 2025 Plain ◦ Not Just Tickets Ltd
Plain
Company
Support
© 2025 Plain ◦ Not Just Tickets Ltd
Company
Support
© 2025 Plain ◦ Not Just Tickets Ltd