Jan 30, 2025

The first Discord integration for B2B support

We’re excited to introduce our Discord integration – the most seamless way to manage Discord support alongside your existing channels like Slack, email, chat, and more. Whether you're handling high-touch customer communities or fast-moving support requests in Discord, this integration keeps everything connected, without your team having to switch tools.

Discord hero image
What’s new?

Ingest Discord threads into Plain: Choose which forum channels to pull in, keeping support conversations structured.
Reply to Discord threads from Plain: Respond directly from your Plain workspace, allowing your team to work efficiently from one unified platform.
Unlock additional support workflows: Assign, comment, and track conversations in one place. Utilize SLAs, as well as Plain AI (for auto-triage and suggested responses) to support customers more efficiently.
Customer context where you need it: Pull in relevant customer data so your team has your customer data at their fingertips – speeding up response times.
Stay notified: Notifications keep you updated on new Discord activity, so nothing slips through the cracks.

How to get started

If you’re new to Plain, you can book a demo here. For existing users: head to Settings → Channels → Discord in your Plain workspace and follow the setup flow. It takes just a few clicks to connect your server and start managing Discord support alongside everything else.

This is just the start – check out our docs to get full details of what’s possible with our Discord integration, and the features we’ll follow-up with. 

What's new

  • Code blocks are now supported in MS teams

  • When you go to write a new email (rather than a reply) we now focus on the subject first instead of jumping straight to the message

Improvements

  • You can now deselect a thread field

  • CMD + A will now select all threads in a queue (not including queues with done threads)

  • We've improved our validation errors to show what failed for easier debugging

Bug Fixes

  • Fixed a bug that caused channel filters to not work in saved views

  • Fixed a bug where chosen thread field options would stick going from thread to thread

Designed, built and written by

Preslav Mihaylov

Engineering

David Leyland

Engineering