This week, we’ve shipped the ability to add and remove Slack emoji reactions, directly in Plain.

Previously, if you wanted to add or remove an emoji reaction to a thread ingested to Plain through Slack, you had to open Slack to take action.

Now, you can react with Slack emojis directly in Plain. This allows you to get more consistent with how you support your Slack customers through Plain. No action is required to turn them on – Slack emoji reactions are automatically enabled for all Plain customers.