We’re really excited to announce the beta release of our newest support channel for Plain: live chat. 

With our live chat widget, your customers can reach out to you without leaving your site or app – and you can respond to these messages directly in Plain. Live chat is traditionally quite a “separate” experience from the rest of your support channels – we want to change that and make chat feel native to your product. 

What’s available in beta? 

Unauthenticated live chat 
Our beta release of live chat includes unauthenticated chat only – meaning you’ll need to respond to each customer request to get their details. 

One live chat interface per workspace 
Right now, only one chat interface is available for each workspace. As we continue to iterate on chat over the next few weeks, we’ll allow multiple configurations. 

Start customizing your chat experience 
We’re launching chat beta with limited customization experience – as of today, you’re able to customize your chat widget to include your brand color. We’ll be constantly iterating on this over the next few weeks to give you more control over the behaviour the appearance of your chat widget(s).

When will the next version of chat be available? 

We’re planning to launch authenticated chat next week, with more customization options and auto-responders to fast-follow. If you’d like to try the beta version, check out the instructions below if you’re a current Plain customer. If you’re not using Plain yet and want to take our chat beta for a spin – book your onboarding session today. We’d love to show you around. 

How to add chat to your workspace: 

To turn chat beta on in your workspace, head to your workspace Settings → Chat. After creating your chat app, you will be provided with a snippet of code that you can embed in your website or app. This will add the chat widget to your site. We recommend adding this to all pages of your site. View full instructions in our docs.