Code Blocks

You can now use inline code and code blocks with syntax highlighting when sending emails from Plain. Code blocks will automatically detect language, but you can also set it explicitly with ```<language>.

Now you can also use Bold, italic, lists or block quotes as formatting options. To use them, simply select the text or type standard Markdown syntax. These same formatting options are also supported in snippets. Behind the scenes, we’ve completely rebuilt the composer from the ground up (with some help from Tip Tap) so it’ll feel a lot faster, smoother and more performant.

We’re also excited to officially introduce support for snippet variables, which were an undocumented feature until now. Create new snippets by navigating to Settings > Snippets. Then, simply copy and paste the snippet variable into the "Snippet Content" field within your message and the snippet will be replaced with the corresponding customer data.

Here are some supported variables:

For customer-specific details:

• {{ customer.email }}: This snippet will automatically fill in the customer's email address.

• {{ customer.fullName }}: Use this snippet to insert the full name of the customer you're communicating with.

• {{ customer.shortName }}: Insert this snippet to include the customer's abbreviated or shortened name.

For user-specific details:

• {{ user.publicName }}: This snippet will populate your own public name within the message.

Note: If the corresponding information is missing from the customer's profile, the snippet variable will be replaced by an empty value. This means that no content will be displayed in place of the snippet variable.