Jira integration

We’re really excited to announce our Jira integration – now available on all plans. With this integration, you can create and link new issues in Jira straight from a customer request you’ve received in Plain. Jira issues can be linked from support requests received through any of your support channels.

The Jira integration will work very similarly to our Linear integration – easily log issues, bugs, and feature requests to Jira, and close the loop with your customers when the issue is marked as done in Jira. 

To link Jira to Plain, just follow the instructions in our docs – it shouldn’t take more than 5 minutes to get set up. 

Once you’ve linked Jira to Plain, you can start linking and creating issues from support requests – speeding up your support workflow and improving collaboration between your support and engineering teams.

What you’ll be able to do: 

• To link a customer request directly to a Jira issue – hit “Thread links” in your thread sidebar (keyboard shortcut: I), and choose “Link Jira issue”. 

• You can then choose to add the customer request to an existing Jira issue, or create a new one 

• If you’re creating a new Jira issue, we’ll auto-fill the description of the issue based on the content of the support request to speed up the process for you. 

• When a Jira issue is marked as done, any threads linked to the Jira issue will automatically pop back into your Todo list – so you can update your customers on the fix. 

New: Thread Links

Alongside our Jira integration, we’ve also released thread links – a new feature that allows you to link threads to one another. Once you mark one linked thread as done, all linked threads will move to close the loop, so you can respond to customers faster and more consistently. 

To link a thread to others, just hit “Thread links” in your thread sidebar (keyboard shortcut: I). From here, you can link multiple threads to each other, Jira issues, and Linear issues.