Support Portal

Headless, not heartless

Give your customers full visibility into their open support threads, right inside your app. With an embedded portal, they can easily track progress and stay in the loop without ever leaving your product.

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Trusted by the world's most forward-thinking support teams

Your customers buy support as part of your product.
Your support portal shouldn't feel separate from it.

Teams need insights into their requests

Entire teams often need visibility on the progress of support requests, regardless of who actually submits the requests.

Setting up

Only visible to Annie

API

Only visible to Morgan

billing

Only visible to Kimberly

Configuring

tokens

Only visible to Harvey

External portals can feel disjointed

Support shouldn’t feel secondary to your core product, but they can feel disjointed – not match your branding and product UI.

app.helpdesk.portal/yourapp

ACME

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FAQs

Preview requests

Community

Give your customers the experience they want with a headless portal

Enable customers to manage support requests directly in your product

Let customers start and reply to support requests in your portal. They can track progress and see where responses are needed, keeping everyone in the loop.

Your branding, your app, your portal

Support portals often feel standalone, and disconnected from the branding and UI of your app. Embed our headless support portal in your app to keep your branding intact. Deliver a seamless experience in your own interface.

One platform for all your channels

Capture support requests from your headless portal in the exact same way you do from your other channels. Get consistent on SLAs, priorities, and urgency, regardless of the channel your customer has reached out on.

Support that's powered by your own data

Show key customer and product data directly in a support request with Customer Cards and Events in Plain. Capture everything you need with customizable thread fields, no matter what channel the request was sent from.

Promise made, promise kept

Roll out the red carpet for your most important customers with Tiers and organize your support queue based on your own data and customer structure. Stay on top of every request with highly configurable SLAs and breach alerts.

Escalate with ease

With Discussions, you can handle internal Slack conversations right within Plain, keeping everything tied to the customer request. Once your team reaches a solution, close the loop with the customer effortlessly.