Our goal with Plain is to give you a single pane of glass across all your customer interactions, and to put those interactions into context – to show you the customer data you already have, help you coordinate all the work you do on behalf of customers with your product and engineering teams, and speed up your workflow.

Now, we’ve brought Plain to where most B2B companies talk to their customers: Slack. Our Slack integration automatically tracks customer messages for you in both private and public Slack Connect channels, consolidates them into a dedicated Slack channel of your choosing as well as the Plain app, and gives you an easy way to coordinate with your team.

This means you can now use the Plain app and API to talk to your customers wherever they are – all backed by our incredibly fast workflow, deep integrations into tools like Linear, powerful API, and integrated with your own data.

Our Slack integration is now available to both new and existing customers. Add as many channels as you like by heading to Settings > Slack in your Plain workspace, or by signing up here.

Below, we break down what makes our Slack integration special.

Rock-solid reliability

Trust is priceless. Our biggest priority in building our Slack integration was to make it extremely reliable.

🔄 Rock-solid, intelligent syncing. We’ve built Plain to sync every single message correctly, (nearly) without fail. Our success rate for message ingestion is currently at 99.94%. Multiple individual messages are automatically grouped into one thread – no more merging tickets.

❤️ Emojis speak louder than words. Sometimes a 👍🏼 says it all, and sometimes the moment calls for a custom :leslieknope: reaction. Slack reactions – including custom ones – are shown in Plain just like any other message, alongside any other formatting.

☕ Single stream of live notifications. Plain aggregates messages from all your customer channels into a single view. Our notifications are live-updating, so you’re never looking at old information on a previous notification. Sit back, relax, reply.

Write in Plain as you would in Slack

We want you to be able to write the way you always do, so we've invested in a first-class writing and reading experience within Plain.

🎨 Every formatting detail accounted for. Sometimes you say it in bold, sometimes with code, sometimes with attachments, sometimes with ❤️. Every message is full of important nuances and details. Formatting from Slack gets carried over to Plain and vice versa, so you’re never missing any meaning.

💬 Keep tabs without having to join channels. You can send a Slack message from Plain to every channel the bot is added to – regardless of whether you’re in it personally. Now you can both keep your support team in the loop and your Slack channels tidy.

🤖 Respond as yourself – or your doppelganger. Keep the conversation personal. Messages to channels that you’re already in are sent from your account; and messages to channels that you’re not in are sent by a friendly bot that looks just like you.

See your Slack conversations in context

By syncing customer messages from Slack to Plain, you gain all of Plain's powerful triage, prioritization and context features.

✨Auto-label and prioritize. Plain automatically triages, labels and summarizes incoming Slack messages so you can work through the most important questions first. Individual threads can be grouped by company, so you see all questions from the same customer in one place. You can also use customer groups to categorize threads based on your own business logic – for example, segmenting your Enterprise customers from your Free tier customers.

📊 Pull in customer data from your product. With customer cards, you can show information from your own systems while looking at a customer in Plain. This ensures that you always have important context at your fingertips, including billing and usage of your product.

🧠 Consolidate your channels into one place. Consolidate customer questions from Slack, email, and in-app forms so that you can fly through your support queue in one place.

Try it out now by heading to Settings > Slack in your Plain workspace, or by signing up here and using our docs to set up.