Oct 18, 2024
Linear issues
We're really excited to announce the first in a number of features we'll be launching to help you prioritize and understand customer feedback and feature requests – driven by your own customer data.
Today we are launching a new Linear issues page where you can see all of your customer requests and feedback.
To check it out go to "Linear issues" from your left hand sidebar.
Here you will see every Linear issue ranked by the number of support requests associated with it. For every Linear issue, you can now also see the linked companies as well as tier breakdown to help you prioritize your backlog.
Clicking on any request shows even deeper insights, including which customers have asked for the feature, the request breakdown by tier, and all related threads that contain the customer requests.
New
Introduced a new Tier page where you can view total threads per tier, companies in each Tier, and the total support volume per Tier
Improvements
You can now view the total volume on support volume and dimensions in Insights
Bug fixes
We now correctly transform arbitrarly nested markdown lists into Slack's own markdown flavour
Fixed a bug that prevented you from using the shortcuts to reply when in the "new email" subject field
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We’re building Plain to be the fastest, most powerful support tool out there. We’d love for you to try what we’ve built and tell us what you think.
