Redesigned support queue

We’ve redesigned your queue view to make it more space efficient and easier to scan – ensuring your queue covers the key information you need, where you need it. This redesign makes it easier to pull out the information that matters from your queue. 

What’s changed:

• Same information, with cleaner design
  All the information in your queues is still there, but the design has been refreshed across all status views, as well as on your company and customer pages. 

• Clearer Priorities
  SLAs have been moved for better visibility, new avatars are in place, and we’ve generally tidied things up to make your queue more efficient. It’s easier to spot what needs action at a glance, speeding up your workflow.

• Better on Smaller Screens
  Sometimes you’re not working through your queue on a big screen. We’ve introduced a new table format so your queue is visible on all screen sizes. Scroll through your queue and still see key info, even on a smaller screen.

• Updated In-Thread Queue View
  Your in-thread queue view now has clearer SLA info, and thread titles and descriptions have been tidied up, making it easier for you to prioritize the threads you need to action next. 

The queue redesign has been turned on for all workspaces in Plain, no action is needed on your side to enable them. Please reach out via your shared Slack channel, or email us (help@plain.com). 

Over the next couple of weeks, we’ll ship some further updates to your queue view – including: 

• The ability to hide columns in the new queue view, so you can focus on the information that your team needs

• Kanban queue view