We're building the support infrastructure for the companies of the next decade.

We're building a new kind of support platform for technical B2B companies. One that speeds you up rather than slows you down, works in all the places where you work with your customers, and is a joy to build with.

We’re assembling an intentionally small, entrepreneurial and product-centric team. Here, you’ll speak to customers every day, take features from idea to shipped on the same day, and be involved in every aspect of building a company.

We can't wait to meet you.

Plain is the support backbone for some of the most ambitious B2B companies on the globe. We help our customers do support faster, better,

We can't wait to meet you.

GTM

Content Marketer

$120k - 150k + stock options + benefits

San Francisco

Help more people learn about Plain.

Growth Marketer

$120k - 150k + stock options + benefits

San Francisco

Drive revenue.

Founding Account Executive

Competitive salary (Base + OTE) + stock options

EU & UK

Our first sales role, specifically aimed at someone who has experience selling to a technical audience.

Engineering

Senior Product Engineer

£75k - 110k + stock options

EU & UK

Build and shape the next generation of support tooling.

Senior UI Engineer

£75k - 110k + stock options

EU & UK

Build and shape the next generation of support tooling.

Design

Visual Designer

£60k - 90k + stock options

EU & UK

Get people excited about Plain.

Senior Product Designer

£75k - 110k + stock options

EU & UK

Set a new standard for customer support software.

Operations

Operations Associate

£40k - 50k + stock options

EU + UK

Keep Plain running like clockwork.

Working at Plain

Why you should (and shouldn't) join

Do genuinely great work.

We're small, light on process, and hold our work to incredibly high standards on precision, velocity and craft. Building a great product and company is something we take deep pride and joy in.

Do genuinely great work.

We're small, light on process, and hold our work to incredibly high standards on precision, velocity and craft. Building a great product and company is something we take deep pride and joy in.

Do genuinely great work.

We're small, light on process, and hold our work to incredibly high standards on precision, velocity and craft. Building a great product and company is something we take deep pride and joy in.

Do genuinely great work.

We're small, light on process, and hold our work to incredibly high standards on precision, velocity and craft. Building a great product and company is something we take deep pride and joy in.

Build a business, not a utopia.

We need to make money to pay the bills, so every decision also needs to be a good commercial decision. Here, you'll be involved in everything from how we build it through how we market it.

Build a business, not a utopia.

We need to make money to pay the bills, so every decision also needs to be a good commercial decision. Here, you'll be involved in everything from how we build it through how we market it.

Build a business, not a utopia.

We need to make money to pay the bills, so every decision also needs to be a good commercial decision. Here, you'll be involved in everything from how we build it through how we market it.

Build a business, not a utopia.

We need to make money to pay the bills, so every decision also needs to be a good commercial decision. Here, you'll be involved in everything from how we build it through how we market it.

Intentionally, proudly small.

Small teams move faster, so we're building an intentionally small team. Your role at Plain will be that little bit bigger than it might be elsewhere. You'll wear more hats, and stretch beyond the traditional boundaries of your discipline.

Intentionally, proudly small.

High autonomy, high expectations.

We try to hire people with a high amount of integrity and invest a lot of trust in them. We don’t mandate fixed working hours, everyone in the company has access to our company Spendesk, and a personal equipment and productivity budget.

High autonomy, high expectations.

Support is shared.

Staying close to customers is both our product and our DNA. You'll speak with customers every day and take features from idea to shipped in less than a day (and sometimes even within the hour).

Support is shared.

Staying close to customers is both our product and our DNA. You'll speak with customers every day and take features from idea to shipped in less than a day (and sometimes even within the hour).

Support is shared.

Staying close to customers is both our product and our DNA. You'll speak with customers every day and take features from idea to shipped in less than a day (and sometimes even within the hour).

Support is shared.

Staying close to customers is both our product and our DNA. You'll speak with customers every day and take features from idea to shipped in less than a day (and sometimes even within the hour).

Complete internal transparency.

We want everyone to make good decisions, so we maintain complete internal transparency on everything from founder salaries through to sales performance and company runway.

Complete internal transparency.

We want everyone to make good decisions, so we maintain complete internal transparency on everything from founder salaries through to sales performance and company runway.

Complete internal transparency.

We want everyone to make good decisions, so we maintain complete internal transparency on everything from founder salaries through to sales performance and company runway.

Complete internal transparency.

We want everyone to make good decisions, so we maintain complete internal transparency on everything from founder salaries through to sales performance and company runway.

Basics & Benefits

Competitive, globalised salaries for everyone, regardless of where you live

Generous option grant on employee-friendly terms

Remote-first environment, hiring within Europe

Quarterly offsites with the whole company in interesting and fun places

£1000 per year to spend on your WFH setup

Desks at coworking spaces whenever you need

Flexible, parent-friendly culture

Enhanced parental leave

35 days, including public holidays, to take as you wish

At the end of the year, the founders cook the whole team dinner. You might feel that’s a threat rather than a benefit, but we were told in a non-anonymous survey that our food is one of a kind.

You'll join an experienced team. Between us, we've helped build companies and products like…

Gallery

Some of our favourite moments

When we decided to ship a major release during an offsite

Team dinner in London

Running in (very) hilly Porto

SandboxVR

We had a #food channel, and then Mitchell posted this "pasta with cheese"

Jesús winning at bingo. Look at how happy he is!

Slightly questionable late night cycling in Copenhagen

When Plain went to Las Vegas. We saw the sphere!

End of year dinner

Q&A

A peek behind the scenes

Nice to meet you! We're Simon and Matt. We met while working together at Deliveroo, where Simon was one of its earliest employees leading the design team, and Matt had joined to lead its design systems efforts. There, we got the spark for what eventually led to us starting Plain. Below, we've put together some questions we get asked sometimes, and questions we wish we got asked.

Simon Rohrbach

Co-Founder & CEO

Matt Vagni

Co-Founder & CTO

What's your goal with Plain?

What's something you're particularly happy about at Plain?

What's something you're less happy about?

What's the biggest mistake you made since starting the company?

What’s the developer experience like?

Do you actually cook everyone dinner at the end of the year?

Should designers code?

Are you hiring for other roles than the ones listed?

Can the CEO actually code?

Interview process

Fast, fair and transparent.

We want our team to reflect and celebrate the diversity of our society and build a product for everyone - if we fail in doing that, Plain does not deserve to exist. No matter who you are and the things that make you, you - you will be welcome here, and we can't wait to meet you. Here's what to expect from interviewing with us.

Step 1: Intro

This is an informal chat aimed at seeing if there’s a high level match for what we and you are looking for. Bring your questions, we’re here to answer them.

One of the founders

30mins

Step 1: Intro

This is an informal chat aimed at seeing if there’s a high level match for what we and you are looking for. Bring your questions, we’re here to answer them.

One of the founders

30mins

Step 1: Intro

This is an informal chat aimed at seeing if there’s a high level match for what we and you are looking for. Bring your questions, we’re here to answer them.

One of the founders

30mins

Step 1: Intro

This is an informal chat aimed at seeing if there’s a high level match for what we and you are looking for. Bring your questions, we’re here to answer them.

One of the founders

30mins

Step 2: Technical interview

Tailored to your role, this interview assesses your skills. For design roles, we might do that by reviewing your work together; for engineering roles we have a take-home exercise; and for marketing and commercial roles we'll do the same.

Two team members

1.5h

Step 2: Technical interview

Two team members

1.5h

Step 2: Technical interview

Two team members

1.5h

Step 2: Technical interview

Two team members

1.5h

Step 3: Product thinking

In this interview, we'll be assessing your product sense: How you think about and build products with customer empathy, your ability to work closely with other disciplines like design and operations, and your real-world experience working with product teams.

Two team members

1h + prep

Step 3: Product thinking

Two team members

1h + prep

Step 3: Product thinking

Two team members

1h + prep

Step 3: Product thinking

Two team members

1h + prep

Step 4: Ways of working

This interview aims to explore how you work, as well as introduce you to our work culture at Plain. We're interested in understanding what drives you, your communication and collaboration style, your approach to giving and receiving feedback, and how you support others around you.

Two team members

Step 4: Ways of working

Two team members

Step 4: Ways of working

Two team members

Step 4: Ways of working

Two team members

Step 5: Bring your own interview

We want to make sure you also get some dedicated time to interview us. You can pick anyone (or even multiple people) you want to talk to, about anything and we’ll set you up.

Anyone of your choosing

30mins

Step 5: Bring your own interview

We want to make sure you also get some dedicated time to interview us. You can pick anyone (or even multiple people) you want to talk to, about anything and we’ll set you up.

Anyone of your choosing

30mins

Step 5: Bring your own interview

We want to make sure you also get some dedicated time to interview us. You can pick anyone (or even multiple people) you want to talk to, about anything and we’ll set you up.

Anyone of your choosing

30mins

Step 5: Bring your own interview

We want to make sure you also get some dedicated time to interview us. You can pick anyone (or even multiple people) you want to talk to, about anything and we’ll set you up.

Anyone of your choosing

30mins

Offer

We’ll discuss our offer with you. As a matter of principle, we don't ever break our compensation bands, but instead try to make sure they’re generous from the outset.

Co-Founder & CEO

15mins

Offer

We’ll discuss our offer with you. As a matter of principle, we don't ever break our compensation bands, but instead try to make sure they’re generous from the outset.

Co-Founder & CEO

15mins

Offer

We’ll discuss our offer with you. As a matter of principle, we don't ever break our compensation bands, but instead try to make sure they’re generous from the outset.

Co-Founder & CEO

15mins

Offer

We’ll discuss our offer with you. As a matter of principle, we don't ever break our compensation bands, but instead try to make sure they’re generous from the outset.

Co-Founder & CEO

15mins

Investors

Backed by the best.

We’re fortunate to be backed by some of the best investors, founders and operators from around the globe – including some of our own customers. They are the people we have on speed dial for some of our hardest problems.