Plain Blog — Insights for B2B Support Teams

Ten support platforms compared on Linear integration: Customer Requests, two-way sync, and which ones tell you to follow up when the issue ships.

Front costs $25 to $105 per seat and jumps 2.6x at 10 seats. Eight alternatives compared on the seat cliff, account hierarchy and what you actually pay.

Kustomer starts at $89 per seat with an 8-seat minimum and bills $0.60 per AI conversation. Eight alternatives compared on real entry cost and B2B fit.

72% of B2B support teams run two or more channels. How to consolidate Slack and email into one tracked queue, and which platforms actually do it.

Your knowledge base is now the retrieval corpus your AI agent runs on. KCS, structure, governance, and what actually sets your deflection ceiling.

n8n handles 60% of tickets with its own AI agent. Granola absorbed 100x growth. What support needs to look like when your volume spikes and your users are engineers.

The best support infrastructure builds on your history. Switching tools shouldn't mean leaving any of it behind.

Slack Connect has no SLA clock. What one has to do, where the obvious build breaks, and how Buildkite holds sub-5-minute SLAs across follow-the-sun support.

n8n has AI handle 60% of tickets. Sourcegraph cut first response 67%. Tinybird went 1 hour to 12 minutes. What developer-first SaaS teams run for support, and the pattern behind it.