Plain Blog — Insights for B2B Support Teams

The AI workflows B2B support teams build most, from 1,500+ real workflows in Plain. See the trigger and conditions for each, and install any of them in one click.

Susana de Sousa

Community

Custom Migrations: Bring Your Support History With You

The best support infrastructure builds on your history. Switching tools shouldn't mean leaving any of it behind.

Susana de Sousa

Community

Meet Sidekick

We've just made the largest update to Sidekick yet. Learn about all the new updates and features in this major launch.

Simon Rohrbach

Co-founder & CEO

The top 10 ways support teams use AI workflows

The AI workflows B2B support teams build most, from 1,500+ real workflows in Plain. See the trigger and conditions for each, and install any of them in one click.

Susana de Sousa

Community

Custom Migrations: Bring Your Support History With You

The best support infrastructure builds on your history. Switching tools shouldn't mean leaving any of it behind.

Susana de Sousa

Community

Company

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How Plain Handles Every Support Thread

A look at how a support thread moves through Plain, from the moment it enters the queue to the moment it's resolved.

Juan Dominguez Llata

Support Engineer

Switching support platforms? Don’t migrate your old problems.

Why the best Support migrations start with what you leave behind.

James Amey

Solutions Engineer

Sidekick is free for your whole team until 13 July

Until 13 July, Sidekick is free for your whole team — no allowance, no counting. Ask one question, get an answer pulled from across your whole stack, with zero tabs switched.

Simon Rohrbach

Co-founder & CEO

How Plain Handles Every Support Thread

A look at how a support thread moves through Plain, from the moment it enters the queue to the moment it's resolved.

Juan Dominguez Llata

Support Engineer

Switching support platforms? Don’t migrate your old problems.

Why the best Support migrations start with what you leave behind.

James Amey

Solutions Engineer

How Plain Handles Every Support Thread

A look at how a support thread moves through Plain, from the moment it enters the queue to the moment it's resolved.

Juan Dominguez Llata

Support Engineer

Switching support platforms? Don’t migrate your old problems.

Why the best Support migrations start with what you leave behind.

James Amey

Solutions Engineer

Engineering

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Polishing diamonds: velocity is an architecture problem (Part 1)

How we rebuilt serverless testing to deliver high-confidence feedback in seconds and accelerate agent-driven development.

Jesús Hernández

Engineering

Sub-5ms Rate Limiter: Lessons from Moving to the Edge

Every public API has to say no sometimes. Until recently, we were saying it too late. Every request reached our API gateway and a Lambda before we decided whether to rate limit it.

Seyoung Lee

Platform Engineer

We ran translation models in the browser. Here's why we stopped.

Support teams talk to customers in whatever language those customers use. If you only read English, a message in Japanese or Portuguese is not much use to you.

Nico Domino

Engineering

Polishing diamonds: velocity is an architecture problem (Part 1)

How we rebuilt serverless testing to deliver high-confidence feedback in seconds and accelerate agent-driven development.

Jesús Hernández

Engineering

Sub-5ms Rate Limiter: Lessons from Moving to the Edge

Every public API has to say no sometimes. Until recently, we were saying it too late. Every request reached our API gateway and a Lambda before we decided whether to rate limit it.

Seyoung Lee

Platform Engineer

Polishing diamonds: velocity is an architecture problem (Part 1)

How we rebuilt serverless testing to deliver high-confidence feedback in seconds and accelerate agent-driven development.

Jesús Hernández

Engineering

Sub-5ms Rate Limiter: Lessons from Moving to the Edge

Every public API has to say no sometimes. Until recently, we were saying it too late. Every request reached our API gateway and a Lambda before we decided whether to rate limit it.