Plain Blog — Insights for B2B Support Teams

The AI workflows B2B support teams build most, from 1,500+ real workflows in Plain. See the trigger and conditions for each, and install any of them in one click.

Product

• Sep 24, 2026

The top 10 ways support teams use AI workflows

The AI workflows B2B support teams build most, from 1,500+ real workflows in Plain. See the trigger and conditions for each, and install any of them in one click.

Product

View all →

The top 10 ways support teams use AI workflows

The AI workflows B2B support teams build most, from 1,500+ real workflows in Plain. See the trigger and conditions for each, and install any of them in one click.

Susana de Sousa

Community

Custom Migrations: Bring Your Support History With You

The best support infrastructure builds on your history. Switching tools shouldn't mean leaving any of it behind.

Susana de Sousa

Community

Meet Sidekick

We've just made the largest update to Sidekick yet. Learn about all the new updates and features in this major launch.

Simon Rohrbach

Co-founder & CEO

The top 10 ways support teams use AI workflows

The AI workflows B2B support teams build most, from 1,500+ real workflows in Plain. See the trigger and conditions for each, and install any of them in one click.

Susana de Sousa

Community

Custom Migrations: Bring Your Support History With You

The best support infrastructure builds on your history. Switching tools shouldn't mean leaving any of it behind.

Susana de Sousa

Community

The top 10 ways support teams use AI workflows

The AI workflows B2B support teams build most, from 1,500+ real workflows in Plain. See the trigger and conditions for each, and install any of them in one click.

Susana de Sousa

Community

Custom Migrations: Bring Your Support History With You

The best support infrastructure builds on your history. Switching tools shouldn't mean leaving any of it behind.

Susana de Sousa

Community

Company

View all →

Sidekick is free for your whole team until 13 July

Until 13 July, Sidekick is free for your whole team — no allowance, no counting. Ask one question, get an answer pulled from across your whole stack, with zero tabs switched.

Simon Rohrbach

Co-founder & CEO

How Turn.io's Raquel Graça Went From Journalist to Support Strategist

This is a Modern Support Awards profile. Plain created these awards to recognize individual contributors who are quietly shaping the future of customer support. Raquel Graça, Support Specialist at Turn.io, is a 2025 winner.

Susana de Sousa

Community

How Stytch's Johanan Lai Turns Customer Noise Into Signals Engineers Can Act On

This is a Modern Support Awards profile. Plain created these awards to recognize individual contributors who are quietly shaping the future of customer support. Johanan Lai, Technical Support Engineer 3 at Stytch, is a 2025 winner.

Susana de Sousa

Community

Sidekick is free for your whole team until 13 July

Until 13 July, Sidekick is free for your whole team — no allowance, no counting. Ask one question, get an answer pulled from across your whole stack, with zero tabs switched.

Simon Rohrbach

Co-founder & CEO

How Turn.io's Raquel Graça Went From Journalist to Support Strategist

Susana de Sousa

Community

Sidekick is free for your whole team until 13 July

Until 13 July, Sidekick is free for your whole team — no allowance, no counting. Ask one question, get an answer pulled from across your whole stack, with zero tabs switched.

Simon Rohrbach

Co-founder & CEO

How Turn.io's Raquel Graça Went From Journalist to Support Strategist

Susana de Sousa

Community

Engineering

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We ran translation models in the browser. Here's why we stopped.

Support teams talk to customers in whatever language those customers use. If you only read English, a message in Japanese or Portuguese is not much use to you.

Nico Domino

Engineering

Moving to local-first state management with GraphQL

How and why we went all in on local-first state management for the front-end at Plain

Jordan Drake

Engineering

Image shows lots of Slack reactions on a message

Moving fast with high reliability: Lessons from building Slack for Plain

A deep dive into how we built a trusted Slack integration for Plain while working with an unusually complex communication channel and balancing speed and reliability.

Preslav Mihaylov

Engineering

We ran translation models in the browser. Here's why we stopped.

Support teams talk to customers in whatever language those customers use. If you only read English, a message in Japanese or Portuguese is not much use to you.

Nico Domino

Engineering

Moving to local-first state management with GraphQL

How and why we went all in on local-first state management for the front-end at Plain

Jordan Drake

Engineering

We ran translation models in the browser. Here's why we stopped.

Support teams talk to customers in whatever language those customers use. If you only read English, a message in Japanese or Portuguese is not much use to you.