The best AI copilots for support agents in 2026, compared on what they actually do and what they cost. Most are a per-seat add-on tax. Plain's Sidekick is included.

Salesforce is acquiring Intercom (now Fin) for $3.6B. Here are the 6 best AI-native alternatives for B2B SaaS, and why AI you own beats AI you rent per resolution.

Sourcegraph cut first response time by 67%. Sanity gained 120% team satisfaction. Prisma matched their developer experience. How to migrate from Zendesk.

Per-resolution AI pricing punishes you for deflecting tickets: cut more, pay more. How B2B teams like n8n actually reduce ticket volume without the penalty.

Most B2B teams track support SLAs in spreadsheets and Slack, and it breaks at scale. How to set SLA targets by priority, measure them across channels, and actually hit them.

Discord showed up in 141 of 2,216 B2B support conversations, almost always alongside Slack and email. How to run Discord support without dropping the ball.

Until 13 July, Sidekick is free for your whole team — no allowance, no counting. Ask one question, get an answer pulled from across your whole stack, with zero tabs switched.

Compare 40 customer support tools for B2B SaaS — by API depth, AI strategy, channel coverage, and pricing. Plain, Zendesk, Intercom, Front, and 36 more.

Tinybird: 1 hour to 12 minutes. Voltage Park: 1 hour to 3 minutes. Northflank: 50% faster. How to cut technical-support response time in 2026.