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The AI workflows B2B support teams build most, from 1,500+ real workflows in Plain. See the trigger and conditions for each, and install any of them in one click.
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The top 10 ways support teams use AI workflows
Susana de Sousa
Community
Custom Migrations: Bring Your Support History With You
The best support infrastructure builds on your history. Switching tools shouldn't mean leaving any of it behind.
Meet Sidekick
We've just made the largest update to Sidekick yet. Learn about all the new updates and features in this major launch.
Simon Rohrbach
Co-founder & CEO
Sidekick is free for your whole team until 13 July
Until 13 July, Sidekick is free for your whole team — no allowance, no counting. Ask one question, get an answer pulled from across your whole stack, with zero tabs switched.
How Turn.io's Raquel Graça Went From Journalist to Support Strategist
This is a Modern Support Awards profile. Plain created these awards to recognize individual contributors who are quietly shaping the future of customer support. Raquel Graça, Support Specialist at Turn.io, is a 2025 winner.
How Stytch's Johanan Lai Turns Customer Noise Into Signals Engineers Can Act On
This is a Modern Support Awards profile. Plain created these awards to recognize individual contributors who are quietly shaping the future of customer support. Johanan Lai, Technical Support Engineer 3 at Stytch, is a 2025 winner.
We ran translation models in the browser. Here's why we stopped.
Support teams talk to customers in whatever language those customers use. If you only read English, a message in Japanese or Portuguese is not much use to you.
Nico Domino
Moving to local-first state management with GraphQL
How and why we went all in on local-first state management for the front-end at Plain
Jordan Drake
Moving fast with high reliability: Lessons from building Slack for Plain
A deep dive into how we built a trusted Slack integration for Plain while working with an unusually complex communication channel and balancing speed and reliability.
Preslav Mihaylov
The Support Leader's Playbook: Your Customers Should Need Less Support
How support teams turn tickets into fixes, and the three numbers that prove it worked.
What is MCP? A quick guide for support teams
All you need to know to connect your tools to AI
Support Engineering Index 2026
Salary benchmarks, skill premiums, and career data for support engineers.
Support Platforms That Integrate With Linear (2026)
Sep 21, 2026
Cole D'Ambra
Head of Growth & Demand Generation
8 Best Front Alternatives for B2B Support (2026)
8 Best Kustomer Alternatives for B2B SaaS (2026)
Slack and Email Support in One Inbox (2026)
Customer Support for AI Companies: What an AI-Native Team Actually Needs (2026)
Sep 1, 2026
How to Build a Knowledge Base for B2B Support
SLAs in Slack Connect: How to Set and Track Them (2026)
Aug 2, 2026
Security and Compliance for B2B SaaS Customer Support: What to Verify (2026)
Jul 27, 2026
What Support Tools Do Developer-First SaaS Companies Use? (2026)
How to Connect GitHub and Linear Issues to Customer Support
Jul 24, 2026
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