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How support teams turn tickets into fixes, and the three numbers that prove it worked.
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The top 10 ways support teams use AI workflows
The AI workflows B2B support teams build most, from 1,500+ real workflows in Plain. See the trigger and conditions for each, and install any of them in one click.
Susana de Sousa
Community
Custom Migrations: Bring Your Support History With You
The best support infrastructure builds on your history. Switching tools shouldn't mean leaving any of it behind.
Meet Sidekick
We've just made the largest update to Sidekick yet. Learn about all the new updates and features in this major launch.
Simon Rohrbach
Co-founder & CEO
Switching support platforms? Don’t migrate your old problems.
Why the best Support migrations start with what you leave behind.
James Amey
Solutions Engineer
Sidekick is free for your whole team until 13 July
Until 13 July, Sidekick is free for your whole team — no allowance, no counting. Ask one question, get an answer pulled from across your whole stack, with zero tabs switched.
How Turn.io's Raquel Graça Went From Journalist to Support Strategist
This is a Modern Support Awards profile. Plain created these awards to recognize individual contributors who are quietly shaping the future of customer support. Raquel Graça, Support Specialist at Turn.io, is a 2025 winner.
Polishing diamonds: velocity is an architecture problem (Part 1)
How we rebuilt serverless testing to deliver high-confidence feedback in seconds and accelerate agent-driven development.
Jesús Hernández
Sub-5ms Rate Limiter: Lessons from Moving to the Edge
Every public API has to say no sometimes. Until recently, we were saying it too late. Every request reached our API gateway and a Lambda before we decided whether to rate limit it.
Seyoung Lee
Platform Engineer
We ran translation models in the browser. Here's why we stopped.
Support teams talk to customers in whatever language those customers use. If you only read English, a message in Japanese or Portuguese is not much use to you.
Nico Domino
The Support Leader's Playbook: Your Customers Should Need Less Support
What is MCP? A quick guide for support teams
All you need to know to connect your tools to AI
Support Engineering Index 2026
Salary benchmarks, skill premiums, and career data for support engineers.
How to Migrate from Intercom: 7-Step Procedure (2026)
Oct 28, 2026
Cole D'Ambra
Head of Growth & Demand Generation
Help Scout Alternatives for B2B SaaS in 2026
AI Customer Support Pricing: A Worked Cost Model (2026)
Front Alternatives for Customer Support in 2026, Compared
Sep 21, 2026
Support Platforms That Integrate With Linear (2026)
8 Best Kustomer Alternatives for B2B SaaS (2026)
Slack and Email Support in One Inbox (2026)
How to Build a Knowledge Base for B2B Support
Sep 1, 2026
Customer Support for AI Companies: What an AI-Native Team Actually Needs (2026)
SLAs in Slack Connect: How to Set and Track Them (2026)
Aug 2, 2026
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