Compare 10 API-first support platforms by API type, rate limits, and extensibility. GraphQL vs REST, pricing, and real B2B integration examples.

MCP lets AI tools like Claude and ChatGPT work directly with your support platform. Learn which tools have MCP servers and how to get started.

A detailed comparison of Plain and Zendesk for B2B customer support. Pricing, features, AI, API, Slack integration, real customer results, and who each tool is built for.

Your AI, your workflows, your rules. Five releases that put support teams in the driver's seat.

59% of B2B support teams report high-severity pain from ad-hoc support. A step-by-step guide to moving from chaotic DMs to a system that works..

Based on 619 B2B sales conversations: the best Freshdesk alternatives ranked by real switching data, pricing, and AI capabilities.

The 5-layer agentic support stack for B2B teams in 2026. From headless infrastructure to AI agents, orchestration, channels, and intelligence — here's how to build it.

Chain conditions, actions, and delays into multi-step processes your support team owns end to end.

This is a Modern Support Awards profile. Plain created these awards to recognize individual contributors who are quietly shaping the future of customer support. Raquel Graça, Support Specialist at Turn.io, is a 2025 winner.