Contact forms

Bring your in-app support out of the stone age

Organize every support request effortlessly, while delivering an on-brand experience with modern, embedded contact forms that feel like a natural extension of your product.

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Trusted by the world's most forward-thinking support teams

Static forms don’t cut it anymore

They're hard to structure

Good luck getting useful bug reports from that single textbox. Static in-app forms leave you flying blind, with zero context to solve issues quickly. Cue the endless back-and-forth with frustrated customers.

Hi can you help?

Sent via form

Isolated from your data

Your app knows who your customers are – so why don’t your forms? In a modern SaaS world, customers are almost always logged in.

John Doe

Unknown

Company

Unknown

Workspace

Unknown

Hey we’re having trouble adding new users to our workspace. Have we reached our billing limit?

– J.D.

Isolated from your product

Your vendor’s support setup makes every request feel like tax season – bland, slow, and endlessly complicated. Clunky styling, separate logins, and sluggish performance? No thanks.

app.helpdesk.portal/feedback

ACME

FAQs

Preview requests

Community

Revolutionize your in-app support with Plain

Triage every support request

Include key information in every request you receive – like what part of the product they're getting in touch about, which version of the app they're having an issue with, and more.

Build forms exactly as you need them

Create multi-step forms with full context. Automatically prioritize critical issues and organize your queue with customer groups and labels. Check out our principles for building great contact forms.

Maintain complete control over UI

Craft your contact forms to match your brand’s premium look and feel. Design them to fit seamlessly into your app, ensuring your customers get a smooth, tailored experience that aligns with your product and their needs.

Support that’s powered by your own data

Keep customer data front and center. Use Plain to display key info from your systems through Customer Cards and Events, and configure thread fields to capture everything you need on each support request. No more asking for the basics when you already have that information.

Promise made, promise kept

Roll out the red carpet for your most important customers with Tiers and organize your email support queue based on your own data and customer structure. Stay on top of every request with highly configurable SLAs and breach alerts.

Escalate with ease

With Discussions, your team can manage Slack chats directly within Plain. Keep everything tied to the customer request, and loop back with ease once your team has talked through the issue.