Feb 20, 2024
Manual Slack message tracking
Starting today, you can customize which Slack messages are ingested into Plain. You now have two ingestion modes: automatic (default) and manual (new).
When automatic ingestion is enabled, Plain automatically adds all messages in a Slack channel to Plain. Individual messages are intelligently grouped into a thread, and replies within a thread show up in the corresponding thread in Plain. This is the default behaviour.
When manual ingestion is enabled, you can choose which Slack messages to add to Plain. You can do this by reacting to them with an emoji of your choice, like 🎫. You can define this in Settings. Any threaded Slack messages will then be tracked automatically in Plain.
You can toggle the ingestion behavior under Settings → Slack → Slack message ingestion settings.
Improvements
We have improved our email handling to automatically notify you when an email fails to send. This can happen due to circumstances outside our control, for example due to temporary issues with the recipient's email provider, a full inbox, or similar. A bounced email moves the thread back to ‘Todo’, so you can decide what to do with it.
You can now fork a Slack thread into two separate threads. This is available for top-level messages that have been grouped into a single thread in Plain.
You can now change the title of a thread with a simple click and edit.
We've fine-tuned our AI summarisation to generate better summaries and more accurately categorize threads.
If you search for a customer and can't find them, you can now create a customer manually via Plain to send them a new message.
Added notifications for notes on threads via email or Slack.
Bug Fixes
Formatting and display improvements on Slack messages, including Slack mentions.
Autoresponders will no longer update the thread's preview text.
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