Feb 20, 2024

Manual Slack message tracking

Image that shows a ticket emoji in Slack

Starting today, you can customize which Slack messages are ingested into Plain. You now have two ingestion modes: automatic (default) and manual (new).

When automatic ingestion is enabled, Plain automatically adds all messages in a Slack channel to Plain. Individual messages are intelligently grouped into a thread, and replies within a thread show up in the corresponding thread in Plain. This is the default behaviour.

When manual ingestion is enabled, you can choose which Slack messages to add to Plain. You can do this by reacting to them with an emoji of your choice, like 🎫. You can define this in Settings. Any threaded Slack messages will then be tracked automatically in Plain.

You can toggle the ingestion behavior under SettingsSlackSlack message ingestion settings.

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© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.