Today, we’re excited to announce Plain broadcasts, a free, standalone app that lets you send key updates – like product launches, newsletters, and downtime alerts – to differentiated groups of your customers in Slack.

How does this work alongside Plain?
When a customer responds to a message that you’ve sent with broadcasts in Slack, it’ll be picked up as usual in any channel where you’ve added the Plain app.

How do I use it?
To start using Plain broadcasts to update your customers, connect your Slack workspace to the Plain broadcasts app. You can then build out different audiences and start sending messages to your customer groups.

To find broadcasts from your main Plain workspace, just click your workspace name in the top left corner of Plain, and select “broadcasts” (or cmd+k to search for it).

More detailed instructions are available in our docs.