Aug 23, 2024
Help Scout importer
We’ve shipped a few importers this year, including Zendesk, Salesforce, and Freshdesk. This week, we’re excited to be adding another importer to our repertoire, with a Help Scout importer. Sync or migrate your customer data to Plain in just a few clicks to speed up your support workflow and consolidate your support channels.
Once you connect Help Scout to Plain for the first time, we’ll import all your existing data. After the initial migration has taken place, any new end user, conversation, thread, or tag created in HelpScout will automatically be synced to Plain.
Check out our docs to learn more about how you can migrate your Help Scout data to Plain in just a few hours.
New
HMAC request signing for outgoing requests from Plain to your target URLs. Check out the docs.
New Auto-response condition: support email.
Bug fixes
Outbound messages on a done thread no longer move a thread back to todo
Designed, built and written by
We’re building Plain to be the fastest, most powerful support tool out there. We’d love for you to try what we’ve built and tell us what you think.
