Dec 1, 2023
Company support
This week we’re launching company support which allows you to see the company a customer belongs to, so you have more context when providing support in Plain.
The company is automatically set based on the email domain of the customer and is visible throughout Plain.
You can also see all of your open threads by company in the left hand sidebar and filter by company in any queue using the shortcut F or the top right filter button.
Improvements
Fixed the truncation and wrapping of the thread description and customer details
Up to 10 alternate emails are allowed now (previously 5)
Changed the order of the insights to better surface most used reports
Various visual fixes to focus states
Thread “reason tags” (e.g. “New Reply”, “Linear update” etc.) now update on every new event meaning you always know of the latest activity on a thread.
Visual improvements to the workflow settings page
Designed, built and written by
Elise Bach
Engineering
Andrew Blaney
Engineering
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