Mar 9, 2024
Multiple Slack workspaces & AI message grouping
We now support connecting multiple Slack workspaces into your Plain workspace, with different ingestion settings for each Slack workspace.
If you have Slack Connect channels in your main Slack workspace but also maintain a separate Slack Community workspace, you can now track customer requests from both of them in Plain.
Moreover, we’ve added two new ways of ingesting Slack messages into Plain:
The AI mode automatically groups messages based on whether they belong together, leveraging an AI model to determine if they are part of the same conversation. When enabled, messages will be grouped into one thread, or split into different ones, depending on the message contents.
One-to-one mode always associates a Slack message on a channel and its thread to a single Plain thread.
This is in addition to our existing modes, Manual (e.g. by leaving a :ticket: emoji), and Automatic, which ingests all messages.
New
You can now automatically sync your Zendesk support requests and customers into Plain, so that your transition is smoother 😏
Bug fixes
We mistakenly named one of our section headers “TODOodo” instead of “TODO”, oops 🙈
Designed, built and written by
We’re building Plain to be the fastest, most powerful support tool out there. We’d love for you to try what we’ve built and tell us what you think.
