Jan 13, 2025
Linear Customer Requests Integration
In a huge improvement to our Linear workflow: we’re really excited to announce our Linear Customer Requests integration.
As you link threads to Linear issues in Plain, we’ll automatically create Customer Requests in Linear, allowing you to view all Linear issues grouped by Customer (using the “Company” from Plain).
If you’d like us to backfill your existing thread links from Plain into Linear Customer Requests, just reach out to us through Slack. We’d be happy to backfill for you and save you the manual work.
Check out our Linear docs for further information around this integration.
Improvements
Slack channels are now turned off in the same dropdown where you switch between customer and discussion channels.
We now assign a user to a thread and insert their email signature when using a suggested response.
You can now add a custom logo to your chat widget.
Bug Fixes
Fixed a bug where you could only see the first page of customers marked as spam.
We now support Jira issues in your Company pages.
Designed, built and written by
Andrew Blaney
Engineering
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