Microsoft Teams
Meet your customers where they are, even if your team isn’t there
Our Microsoft Teams integration lets your team handle customer requests from Teams directly in Plain – no extra steps, no extra effort.
Your customers are there—but your team isn’t
Supporting customers in a tool your team barely uses is tough. Plain lets your team work where they’re comfortable while still being there for your customers in Teams.
C
Carla Cavani
Hey can I get some help switching our team over to annual billing?
Invite
Got SLAs to keep? Good luck keeping track.
When every request looks urgent, staying on top of SLAs is a nightmare. Plain helps you prioritize by customer tier, SLA, and company—so nothing slips through the cracks.
A
IMPORTANT!
Help managing user permissions
B
IMPORTANT!
Unable to access our workspace
API returning 500 errors
Teams is isolated from your product
The lack of basic support functionality like snippets and auto-responses slows down your team. Collaborating with other teams when you don’t work in Teams full-time is impossible.
99
app.yourapp.com
ACME
ACME
Fast, powerful Microsoft Teams support with Plain.
Connect Teams to Plain in minutes
Setting your team up for success has never been faster. Just add the Plain app to Microsoft Teams through the Teams Admin dashboard – and start managing your support requests in one place.
No Slack mirroring here
Unlike other platforms that mirror Microsoft Teams in Slack before routing to your support system, Plain ingests requests directly from Teams. No double-messages, just clarity for your team.
Consolidate your support stack
Manage customer requests from Slack, Microsoft Teams, email, in-app forms, and more – all within Plain. Empower your support team to work smarter in one enjoyable platform.
Make support a team sport
Get engineers involved in support without overwhelming them with customer chatter. Link requests from Teams (or any other channel) to issues via Linear, track bugs, and close the loop with your customers..
Deliver support that’s powered by your own data
Keep customer data front and center. Use Plain to display key information on requests from Teams from your systems through Customer Cards and Events, and configure thread fields to capture everything you need on each support request.
Escalate with ease
With Discussions, your team can manage side chats directly in Plain. If an agent needs help from another team, they can start a Discussion in Slack directly from Plain – keeping context tied to the customer request, and helping loop back with the customer with ease.
AI built to help, not just hype
Plain AI is there where you need it, and otherwise gets out of your way. It summarizes issues for you, automatically labels customer threads, fills in thread fields, and groups messages where appropriate.
Support in Microsoft Teams has never been easier
