On top of a new workflow announced in the previous changelog, we’ve also completely rebuilt our app for an even faster support experience. It’s now easier to navigate and browse customer conversations, we added new keyboard shortcuts for just about anything you'd want to do, and we also improved the writing experience.

The changes in more detail:

• Redesigned sidebar with more granular queues: Queues are now structured into All threads, Your threads, or Unassigned threads. Move faster with Labels, Customer Groups and Email Addresses now directly accessible.

• Better UI for filters: Sort your data the way you want with options like message recency and status changes.

• Shortcuts for everything: We've added some handy shortcuts to speed things up. Label items with l, hide sidebars with cmd + . and cmd + / for a focused timeline, reply faster with r and streamline your messaging with cmd shift + enter. You can see the full list of keyboard shortcuts by going to Support → Keyboard Shortcuts in the bottom left, or hitting ?.

• Cmd+K: We’ve added lots of new actions to make moving around Plain even faster.

• Improved writing experience: The composer now folds away when not in use. Add notes anytime with N. Formatting controls are now always visible.

• Simplified timeline: We've given the timeline a makeover, making it easier to see changes in priority and label assignments.

• Updated support contact form: Yes, we've even updated our own form (lol).