New context menu and snippet improvements

This week we’ve released some improvements aimed at optimizing your workflow in Plain and making it even more efficient.

Right-click context menu

When you right-click on a thread in a queue, a context menu will appear. This menu gives you multiple quick actions to scan and triage your support workflow, without having to click into the individual thread. You can assign or un-assign a user, snooze a thread, or modify labels, customer groups, and priorities.

Snippet improvements

We’ve also made it easier to manage snippets. You can now create or modify snippets directly from the composer, without needing to navigate to Settings.

When you highlight text in the composer and click the snippet button, a snippet panel will appear with the selected text and you can quickly save a new snippet.

You can also create new snippets or edit existing ones from the snippet palette with either the [ key or the snippet button.

Lastly, we’ve added search to the snippet Settings page so you can quickly scan your snippet repository to find the right one.