Updates to workflow rules 

Workflow rules just got a big upgrade. You can now create more complex, precise automations to fit your team’s needs:

• Add multiple conditions to a single rule

• Choose between "all" or "any" logic for when conditions apply

• Negate any condition (e.g. “does not have labels”)

• Use multiple conditions of the same type, like combining “has label” with “does not have label”

• Disable rules temporarily without having to delete them

This gives you far more control over how and when rules trigger – whether you're auto-assigning conversations, tagging issues, or prioritizing urgent requests.

To start using the new options, go to Settings → Workflow Rules and edit or create a rule.

Slack workflows now start threads 

Slack workflows can now create threads directly in Plain. This means you can use Slack forms to collect support requests, and each submission will generate a new thread in Plain automatically.

This is especially helpful for structured workflows like bug reports or feature requests submitted via Slack.

To use this feature, connect your Slack workspace and configure your workflow to post a message. Plain will detect it and start a thread automatically.