May 3, 2023
New navigation
In any customer support tool, you spend the majority of your time helping customers. So it’s crucial that you have a smooth flow to go from one customer to the next – particularly when you're just trying to clear out a queue.
Today, we're excited to roll out a completely new version of our navigation, including three changes:
The first major change is that your queue now stays with you as you help customers, so you always know who to help next.
The second change is that the transition from queue to timeline now happens seamlessly, rather than feeling like a hard page refresh. Navigating back and forth between customers now feels buttery smooth, powered by Framer Motion.
Once you're done, we automagically move you on to the next customer.
Finally, we took this opportunity to tidy up how we display customers in a queue. We wanted to use the space more efficiently, be more mobile friendly, and overall, be a little extra crispy.
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We’re building Plain to be the fastest, most powerful support tool out there. We’d love for you to try what we’ve built and tell us what you think.
