May 2, 2025
AI Slash Commands
You can now use AI Slash Commands directly in threads to draft and edit replies faster.
Just type / followed by an instruction and AI will help you draft or edit a message. You can use it to:
Draft a new reply
Improve or rephrase what you’ve already written
Add to an existing message
Here are some ideas to get started:
/fix typos
/ask for a screenshot and workspace ID so we can debug
/ask for version of SDK
If your prompt doesn’t relate to the customer conversation, AI will let you know with an error message. To use this feature, just start typing / in any thread reply.
Improvements
When the sidebar is collapsed, we now display the user's profile picture. This makes it quicker and easier to toggle ‘Away Mode’.
You can now update the domain names associated with your workspace directly from the settings.
Support agents and customers can now reference, discuss, and find threads more easily using human-readable IDs - no need to copy full links or remember exact titles.
Bug Fixes
If you've set a Chat Avatar Url for a customer in the chat widget options, that URL is now correctly returned by the API.
Designed, built and written by
Matt Vagni
Co-founder & CTO
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