Meet the fastest, most powerful B2B support platform ever built
Plain enables you to deliver better, more collaborative support, faster.
Free 14 day trial
TRUSTED BY THE BEST SUPPORT TEAMS
TRUSTED BY THE BEST SUPPORT TEAMS
Slack integration built for high-touch B2B support
Your customers are in Slack – your support should be too. With Plain, you can manage every Slack conversation in a single, powerful inbox while staying in full control of your queue. Never miss a message, respond faster, and ensure every request is handled with the right level of prioritization.
Slack integration built for high-touch B2B support
Your customers are in Slack – your support should be too. With Plain, you can manage every Slack conversation in a single, powerful inbox while staying in full control of your queue. Never miss a message, respond faster, and ensure every request is handled with the right level of prioritization.
Slack integration built for high-touch B2B support
Your customers are in Slack – your support should be too. With Plain, you can manage every Slack conversation in a single, powerful inbox while staying in full control of your queue. Never miss a message, respond faster, and ensure every request is handled with the right level of prioritization.
AI-powered support, built for Slack
Handle every request faster with AI that works with Slack. Summarize conversations, generate replies, and automate workflows.
Stay in control of your queue
Track incoming messages, let AI group related conversations, and prioritize urgent issues – so nothing falls through the cracks.
Easily escalate to engineering
Start, respond to, and resolve customer conversations with your team – all from Plain. Keep every discussion connected in one place.
AI-powered support, built for Slack
Handle every request faster with AI that works with Slack. Summarize conversations, generate replies, and automate workflows.
Stay in control of your queue
Track incoming messages, let AI group related conversations, and prioritize urgent issues – so nothing falls through the cracks.
Easily escalate to engineering
Start, respond to, and resolve customer conversations with your team – all from Plain. Keep every discussion connected in one place.
AI-powered support, built for Slack
Handle every request faster with AI that works with Slack. Summarize conversations, generate replies, and automate workflows.
Stay in control of your queue
Track incoming messages, let AI group related conversations, and prioritize urgent issues – so nothing falls through the cracks.
Easily escalate to engineering
Start, respond to, and resolve customer conversations with your team – all from Plain. Keep every discussion connected in one place.
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Microsoft Teams
Powerful support for Microsoft Teams
Microsoft Teams
Powerful support for Microsoft Teams
Microsoft Teams
Powerful support for Microsoft Teams
Get set up in minutes
Easily connect Teams to Plain and start supporting customers right away.
Get set up in minutes
Easily connect Teams to Plain and start supporting customers right away.
Get set up in minutes
Easily connect Teams to Plain and start supporting customers right away.
Deliver VIP support with ease
Give VIPs the attention they need with clear SLAs and real-time breach alerts.
Deliver VIP support with ease
Give VIPs the attention they need with clear SLAs and real-time breach alerts.
Deliver VIP support with ease
Give VIPs the attention they need with clear SLAs and real-time breach alerts.
Built natively for enterprise workflows
Plain ingests requests directly, ensuring full clarity and control over every interaction.
Built natively for enterprise workflows
Plain ingests requests directly, ensuring full clarity and control over every interaction.
Built natively for enterprise workflows
Plain ingests requests directly, ensuring full clarity and control over every interaction.
Rock-solid email support
Rock-solid email support
Rock-solid email support
Email support that feels as fast as chat
Stay on top of every email with instant prioritization and a fast, responsive inbox. Deliver high-touch support at scale.
Email support that feels as fast as chat
Stay on top of every email with instant prioritization and a fast, responsive inbox. Deliver high-touch support at scale.
Email support that feels as fast as chat
Stay on top of every email with instant prioritization and a fast, responsive inbox. Deliver high-touch support at scale.
The fastest inbox for B2B support
Forget slow-loading inboxes – Plain processes emails in milliseconds, making support feel instant.
The fastest inbox for B2B support
Forget slow-loading inboxes – Plain processes emails in milliseconds, making support feel instant.
The fastest inbox for B2B support
Forget slow-loading inboxes – Plain processes emails in milliseconds, making support feel instant.
Built for collaborative support
Plain makes it easy to collaborate with product and engineering. Keep your team aligned and resolve issues faster.
Built for collaborative support
Plain makes it easy to collaborate with product and engineering. Keep your team aligned and resolve issues faster.
Built for collaborative support
Plain makes it easy to collaborate with product and engineering. Keep your team aligned and resolve issues faster.
Forms
Native, in-product forms
Forms
Native, in-product forms
Forms
Native, in-product forms
Forms that collect the right details, every time
With structured, in-product forms, customers provide key details up front – so your team can resolve issues faster.
Forms that collect the right details, every time
With structured, in-product forms, customers provide key details up front – so your team can resolve issues faster.
Forms that collect the right details, every time
With structured, in-product forms, customers provide key details up front – so your team can resolve issues faster.
Pre-fill data to speed up resolution
Automatically capture details like user ID and release version, reducing back-and-forth and accelerating triage.
Pre-fill data to speed up resolution
Automatically capture details like user ID and release version, reducing back-and-forth and accelerating triage.
Pre-fill data to speed up resolution
Automatically capture details like user ID and release version, reducing back-and-forth and accelerating triage.
A seamless experience, built into your product
Customize forms to match your brand, ensuring a smooth, premium experience for your customers.
A seamless experience, built into your product
Customize forms to match your brand, ensuring a smooth, premium experience for your customers.
A seamless experience, built into your product
Customize forms to match your brand, ensuring a smooth, premium experience for your customers.
Works wherever your customers are.
Works wherever your customers are.
Headless support portal
Enable your customers to see their open threads, start new threads, and check the progress of issues – all from a portal embedded in your own app.
API
Plain is built API first – so if you can think it, you can probably build it. Dream up your ideal support stack, and launch it with Plain.
Headless support portal
Enable your customers to see their open threads, start new threads, and check the progress of issues – all from a portal embedded in your own app.
API
Plain is built API first – so if you can think it, you can probably build it. Dream up your ideal support stack, and launch it with Plain.
Needs follow-up?
Needs follow-up?
Likes cheese?
Github issue
A data model built for how your company works
Your support process is unique – your support platform should be too. Plain’s fully configurable data model lets you structure customer data however you need.
Jira URL
Jira URL
Product Area
Likes cheese
Likes cheese
Likes cheese
Needs follow-up?
Trigger
OpenAI
WorkOS
Railway
Clerk
Figma
Organize customers your way
Automatically group customers by company, workspace, or team, making it easy to manage and browse accounts.
Workspaces
atrium-sandbox-1
atrium-dev
atrium-production
Teams
Atrium EMEA
Atrium US
Atrium APAC
Projects
API Test
CMS Sandbox
CMS Prod
Mapped to your own structure
Assign SLAs based on tiers, tenants, or plans, so every customer gets the right level of support.
Enterprise Plan
38 entities
Pro Plan
492 entities
Free
Default
Let AI handle the busywork
Autofill fields, nest data, and customize attributes – so your team spends less time on admin and more time helping customers.
Move faster with a next-generation, AI-powered workflow for B2B support
Issue tracking at the core of your support workflow.
Seamless integration with your issue tracker
Link support threads to Linear, Shortcut, or Jira issues directly from Plain, ensuring that feature requests and bug reports are tracked and managed efficiently.
Seamless integration with your issue tracker
Link support threads to Linear, Shortcut, or Jira issues directly from Plain, ensuring that feature requests and bug reports are tracked and managed efficiently.
Seamless integration with your issue tracker
Link support threads to Linear, Shortcut, or Jira issues directly from Plain, ensuring that feature requests and bug reports are tracked and managed efficiently.
Automated status updates
When linked issues are resolved in Linear or Jira, Plain automatically updates the corresponding support threads, prompting your team to follow up with customers and close the loop.
Automated status updates
When linked issues are resolved in Linear or Jira, Plain automatically updates the corresponding support threads, prompting your team to follow up with customers and close the loop.
Automated status updates
When linked issues are resolved in Linear or Jira, Plain automatically updates the corresponding support threads, prompting your team to follow up with customers and close the loop.
Close the loop
When an issue is marked as done in Linear or Jira, Plain automatically updates the support thread – so your team can follow up and keep customers informed.
Close the loop
When an issue is marked as done in Linear or Jira, Plain automatically updates the support thread – so your team can follow up and keep customers informed.
Close the loop
When an issue is marked as done in Linear or Jira, Plain automatically updates the support thread – so your team can follow up and keep customers informed.
AI-powered workflows to speed up every conversation
Let AI handle the busywork
Plain AI auto-triages support requests, applies labels, and summarizes threads – so your team can focus on solving issues, not sorting them.
Generate responses instantly
AI suggests replies based on past interactions and documentation, helping your team respond faster while keeping communication accurate and consistent.
Keep conversations organized
AI-powered summaries provide quick overviews of long threads, so support agents can get up to speed in seconds.
Let AI handle the busywork
Plain AI auto-triages support requests, applies labels, and summarizes threads – so your team can focus on solving issues, not sorting them.
Generate responses instantly
AI suggests replies based on past interactions and documentation, helping your team respond faster while keeping communication accurate and consistent.
Keep conversations organized
AI-powered summaries provide quick overviews of long threads, so support agents can get up to speed in seconds.
Let AI handle the busywork
Plain AI auto-triages support requests, applies labels, and summarizes threads – so your team can focus on solving issues, not sorting them.
Generate responses instantly
AI suggests replies based on past interactions and documentation, helping your team respond faster while keeping communication accurate and consistent.
Keep conversations organized
AI-powered summaries provide quick overviews of long threads, so support agents can get up to speed in seconds.
SLAs that help your team stay ahead, not fall behind
Prioritize the right customers at the right time
Set SLAs for different tiers, companies, or priorities to make sure urgent requests are handled first.
Prioritize the right customers at the right time
Set SLAs for different tiers, companies, or priorities to make sure urgent requests are handled first.
Prioritize the right customers at the right time
Set SLAs for different tiers, companies, or priorities to make sure urgent requests are handled first.
Never let a breach catch you off guard
Get notified before an SLA is at risk, so your team can take action early and avoid unnecessary escalations.
Never let a breach catch you off guard
Get notified before an SLA is at risk, so your team can take action early and avoid unnecessary escalations.
Never let a breach catch you off guard
Get notified before an SLA is at risk, so your team can take action early and avoid unnecessary escalations.
Align response times with your team’s capacity
Configure SLAs based on business hours or plans, keeping expectations clear for both your team and your customers.
Align response times with your team’s capacity
Configure SLAs based on business hours or plans, keeping expectations clear for both your team and your customers.
Align response times with your team’s capacity
Configure SLAs based on business hours or plans, keeping expectations clear for both your team and your customers.
Reporting that gives your team real answers
Plain’s reporting is built into every part of your workflow, helping your team spot trends, prioritize the right work, and improve response times. Answer critical questions like: Are we focusing on the right requests? Which customers need more attention? How is our team performing over time?
Performance at a glance
Track first response time, resolution time, and support volume in real time – so your team can stay ahead of growing demand.
Performance at a glance
Track first response time, resolution time, and support volume in real time – so your team can stay ahead of growing demand.
Performance at a glance
Track first response time, resolution time, and support volume in real time – so your team can stay ahead of growing demand.
Get data where you need it
No more hunting for insights – hover over attributes anywhere in Plain to see key trends and understand what’s driving your queue.
Get data where you need it
No more hunting for insights – hover over attributes anywhere in Plain to see key trends and understand what’s driving your queue.
Dig deeper into team and customer reporting
Click into metrics by tier, label, company, or channel for a full breakdown of performance. Track team workload, response time distribution, and agent efficiency to keep everything running smoothly.
Dig deeper into team and customer reporting
Click into metrics by tier, label, company, or channel for a full breakdown of performance. Track team workload, response time distribution, and agent efficiency to keep everything running smoothly.
Track what matters
Monitor SLA performance in real time, spot risks early, and ensure your team meets response time commitments – before breaches happen.
Track what matters
Monitor SLA performance in real time, spot risks early, and ensure your team meets response time commitments – before breaches happen.
Track what matters
Monitor SLA performance in real time, spot risks early, and ensure your team meets response time commitments – before breaches happen.
Built for B2B support at scale
Plain automatically groups customers by company, tier, or plan – so you can quickly see who needs attention and prioritize support accordingly.
Built for B2B support at scale
Plain automatically groups customers by company, tier, or plan – so you can quickly see who needs attention and prioritize support accordingly.
Built for B2B support at scale
Plain automatically groups customers by company, tier, or plan – so you can quickly see who needs attention and prioritize support accordingly.
Migrate faster than your FRT.
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding, every step of the way
Our team will guide you through setup, ensuring your workflows are optimized and you’re getting the most out of every feature from day one.
Bring your data with you – seamlessly
Migrate past conversations from Zendesk, sync accounts from Salesforce, and import historical data with ease – so you can get started fast.
Concierge onboarding, every step of the way
Our team will guide you through setup, ensuring your workflows are optimized and you’re getting the most out of every feature from day one.
Bring your data with you – seamlessly
Migrate past conversations from Zendesk, sync accounts from Salesforce, and import historical data with ease – so you can get started fast.
Switch for less
Talk to your most valued customers directly on Slack. Plain helps you seamlessly manage every query.
Concierge onboarding, every step of the way
Our team will guide you through setup, ensuring your workflows are optimized and you’re getting the most out of every feature from day one.
Bring your data with you – seamlessly
Migrate past conversations from Zendesk, sync accounts from Salesforce, and import historical data with ease – so you can get started fast.
Support
© 2025 Plain ◦ Not Just Tickets Ltd
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© 2025 Plain ◦ Not Just Tickets Ltd
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© 2025 Plain ◦ Not Just Tickets Ltd