Use cases
Plain is the fastest, most powerful support platform ever built for B2B.
Never miss a message again
Support your customers where they already work and never miss a message again. Scale your support on our Slack native platform, and give your customers the best support you can. Control your queue with peace of mind on your SLA breach times.
Never miss a message again
Support your customers where they already work and never miss a message again. Scale your support on our Slack native platform, and give your customers the best support you can. Control your queue with peace of mind on your SLA breach times.
Never miss a message again
Support your customers where they already work and never miss a message again. Scale your support on our Slack native platform, and give your customers the best support you can. Control your queue with peace of mind on your SLA breach times.
Write like you would in Slack
Every detail accounted for. Send emojis, see custom emoji reactions, send formatted code snippets, and much more.
Control your queue
Configure how you want to track your support requests. Track every single message, have AI group related messages for you, or leave a 🎫 emoji – and more.
Loop in your product teams
You can start, respond to, and resolve a Slack discussion with your team straight from a customer thread, without ever leaving Plain.
Write like you would in Slack
Every detail accounted for. Send emojis, see custom emoji reactions, send formatted code snippets, and much more.
Control your queue
Configure how you want to track your support requests. Track every single message, have AI group related messages for you, or leave a 🎫 emoji – and more.
Loop in your product teams
You can start, respond to, and resolve a Slack discussion with your team straight from a customer thread, without ever leaving Plain.
Write like you would in Slack
Every detail accounted for. Send emojis, see custom emoji reactions, send formatted code snippets, and much more.
Control your queue
Configure how you want to track your support requests. Track every single message, have AI group related messages for you, or leave a 🎫 emoji – and more.
Loop in your product teams
You can start, respond to, and resolve a Slack discussion with your team straight from a customer thread, without ever leaving Plain.
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Microsoft Teams
Fast, powerful MS Teams support
Microsoft Teams
Fast, powerful MS Teams support
Microsoft Teams
Fast, powerful MS Teams support
Connect Teams to Plain in minutes
Setting your team up for success has never been faster. Just add the Plain app to Microsoft Teams, and start managing your support requests in one place.
Connect Teams to Plain in minutes
Setting your team up for success has never been faster. Just add the Plain app to Microsoft Teams, and start managing your support requests in one place.
Connect Teams to Plain in minutes
Setting your team up for success has never been faster. Just add the Plain app to Microsoft Teams, and start managing your support requests in one place.
No Slack mirroring here
Unlike other platforms that mirror Microsoft Teams in Slack before routing to your support system, Plain ingests requests directly from Teams. No double-messages, just clarity for your team.
No Slack mirroring here
Unlike other platforms that mirror Microsoft Teams in Slack before routing to your support system, Plain ingests requests directly from Teams. No double-messages, just clarity for your team.
No Slack mirroring here
Unlike other platforms that mirror Microsoft Teams in Slack before routing to your support system, Plain ingests requests directly from Teams. No double-messages, just clarity for your team.
Rock-solid email support
Rock-solid email support
Rock-solid email support
The most reliable email support for startups
You can rest assured you'll never miss an email – no matter what your size.
The most reliable email support for startups
You can rest assured you'll never miss an email – no matter what your size.
The most reliable email support for startups
You can rest assured you'll never miss an email – no matter what your size.
When we say it's fast, we really mean it
Say goodbye to loading spinners and hello to 100ms interactions. Plus, if your team knows how to use Gmail, they'll know how to use Plain.
When we say it's fast, we really mean it
Say goodbye to loading spinners and hello to 100ms interactions. Plus, if your team knows how to use Gmail, they'll know how to use Plain.
When we say it's fast, we really mean it
Say goodbye to loading spinners and hello to 100ms interactions. Plus, if your team knows how to use Gmail, they'll know how to use Plain.
Built for collaborative support
Bring your product team closer to support with discussions, Linear integration, and granular notifications
Built for collaborative support
Bring your product team closer to support with discussions, Linear integration, and granular notifications
Built for collaborative support
Bring your product team closer to support with discussions, Linear integration, and granular notifications
Forms
Native, in-product forms
Forms
Native, in-product forms
Forms
Native, in-product forms
Structure every support query
Build complex forms so customers provide structured, consistent information with every request. Get all the information you need to help them.
Structure every support query
Build complex forms so customers provide structured, consistent information with every request. Get all the information you need to help them.
Structure every support query
Build complex forms so customers provide structured, consistent information with every request. Get all the information you need to help them.
Use your own data to speed up resolution
Automatically submit information on your customer's behalf to aid your triaging process – such as their user ID, organization, release version, and more.
Use your own data to speed up resolution
Automatically submit information on your customer's behalf to aid your triaging process – such as their user ID, organization, release version, and more.
Use your own data to speed up resolution
Automatically submit information on your customer's behalf to aid your triaging process – such as their user ID, organization, release version, and more.
Deliver a native, seamless experience
Maintain complete control over the interface of your forms – easily give your customers the premium, seamless experience they expect of you.
Deliver a native, seamless experience
Maintain complete control over the interface of your forms – easily give your customers the premium, seamless experience they expect of you.
Deliver a native, seamless experience
Maintain complete control over the interface of your forms – easily give your customers the premium, seamless experience they expect of you.
Works wherever your customers are.
Works wherever your customers are.
Works wherever your customers are.
Headless support portal
Enable your customers to see their open threads, start new threads, and check the progress of issues – all from a portal embedded in your own app.
API
Plain is built API first – so if you can think it, you can probably build it. Dream up your ideal support stack, and launch it with Plain.
Headless support portal
Enable your customers to see their open threads, start new threads, and check the progress of issues – all from a portal embedded in your own app.
API
Plain is built API first – so if you can think it, you can probably build it. Dream up your ideal support stack, and launch it with Plain.
Headless support portal
Enable your customers to see their open threads, start new threads, and check the progress of issues – all from a portal embedded in your own app.
API
Plain is built API first – so if you can think it, you can probably build it. Dream up your ideal support stack, and launch it with Plain.
Needs follow-up?
Needs follow-up?
Needs follow-up?
Needs follow-up?
Needs follow-up?
Needs follow-up?
Likes cheese?
Likes cheese?
Likes cheese?
Github issue
Github issue
Github issue
A data model as unique as your company.
Every company's support process is unique – the same should go for your tool. Plain's data model is completely configurable. Autopopulate fields with AI, nest fields, choose between several data types – whatever your data structure, you can build it in Plain.
Jira URL
Jira URL
Jira URL
Jira URL
Jira URL
Jira URL
Product Area
Product Area
Product Area
Likes cheese
Likes cheese
Likes cheese
Likes cheese
Likes cheese
Likes cheese
Likes cheese
Likes cheese
Likes cheese
Needs follow-up?
Needs follow-up?
Needs follow-up?
Trigger
OpenAI
WorkOS
Railway
Clerk
Figma
Companies
Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.
Workspaces
atrium-sandbox-1
atrium-dev
atrium-production
Teams
Atrium EMEA
Atrium US
Atrium APAC
Projects
API Test
CMS Sandbox
CMS Prod
Tenants
Automatically group your customers by Project, Workspace or Team, like you do in your own systems – and assign SLAs to them.
Enterprise Plan
38 entities
Pro Plan
492 entities
Free
Default
Tiers
Bring your pricing and support tier structure to Plain. Assign customers to Tiers and manage your support based on them.
Move faster with a workflow built for B2B support.
Issue tracking at the core of the support workflow.
Browse and create issues without leaving Plain
Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.
Browse and create issues without leaving Plain
Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.
Browse and create issues without leaving Plain
Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.
Browse and create issues without leaving Plain
Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.
Keep issues linked to threads
A customer reported a bug? Simply link a Linear issue to the thread.
Keep issues linked to threads
A customer reported a bug? Simply link a Linear issue to the thread.
Keep issues linked to threads
A customer reported a bug? Simply link a Linear issue to the thread.
Keep issues linked to threads
A customer reported a bug? Simply link a Linear issue to the thread.
Close the loop
Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.
Close the loop
Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.
Close the loop
Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.
Close the loop
Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.
Escalate with ease.
Move to Slack with a single click
Get help resolving customer issues faster. Discuss Plain threads with your team where they already work, in Slack.
Replies get automatically synced
The entire discussion is automatically tracked and visible in Plain – no need to jump between apps.
Get a single view of the Plain thread
Plain keeps a reference of all discussions related to a thread, so you can easily follow up on individual team discussions.
Move to Slack with a single click
Get help resolving customer issues faster. Discuss Plain threads with your team where they already work, in Slack.
Replies get automatically synced
The entire discussion is automatically tracked and visible in Plain – no need to jump between apps.
Get a single view of the Plain thread
Plain keeps a reference of all discussions related to a thread, so you can easily follow up on individual team discussions.
Move to Slack with a single click
Get help resolving customer issues faster. Discuss Plain threads with your team where they already work, in Slack.
Replies get automatically synced
The entire discussion is automatically tracked and visible in Plain – no need to jump between apps.
Get a single view of the Plain thread
Plain keeps a reference of all discussions related to a thread, so you can easily follow up on individual team discussions.
SLAs so your FRTs and NRTs remain A-OK.
As many SLAs as you need
Set up as many SLAs as you need, for as many companies as you need. We'll notify you when you're in danger of breaching one.
As many SLAs as you need
Set up as many SLAs as you need, for as many companies as you need. We'll notify you when you're in danger of breaching one.
As many SLAs as you need
Set up as many SLAs as you need, for as many companies as you need. We'll notify you when you're in danger of breaching one.
As many SLAs as you need
Set up as many SLAs as you need, for as many companies as you need. We'll notify you when you're in danger of breaching one.
Link SLAs to tiers, companies and tenants
Configure SLAs to match your needs: You can set the same SLA for everyone, or set granular SLAs per priority level, tenant or tier.
Link SLAs to tiers, companies and tenants
Configure SLAs to match your needs: You can set the same SLA for everyone, or set granular SLAs per priority level, tenant or tier.
Link SLAs to tiers, companies and tenants
Configure SLAs to match your needs: You can set the same SLA for everyone, or set granular SLAs per priority level, tenant or tier.
Link SLAs to tiers, companies and tenants
Configure SLAs to match your needs: You can set the same SLA for everyone, or set granular SLAs per priority level, tenant or tier.
Configure granular notifications
Configure your own SLA notifications in your workspace notification settings.
Configure granular notifications
Configure your own SLA notifications in your workspace notification settings.
Configure granular notifications
Configure your own SLA notifications in your workspace notification settings.
Configure granular notifications
Configure your own SLA notifications in your workspace notification settings.
Insights everywhere you look – not just in a tab.
In Plain, Insights are present throughout the entire app. Insights help you spot trends, identify issues and ensure that every customer is getting the right level of support. Answer questions like: Are we prioritizing support requests correctly? What product areas are creating most of our support volume? What companies are we speaking with the most?
Health metrics at a glance
Get an immediate answer to whether you're staying on top of the queue, keeping your first response time down and resolving threads in a reasonable time.
Health metrics at a glance
Get an immediate answer to whether you're staying on top of the queue, keeping your first response time down and resolving threads in a reasonable time.
Health metrics at a glance
Get an immediate answer to whether you're staying on top of the queue, keeping your first response time down and resolving threads in a reasonable time.
Data wherever you need it
Wherever you are in Plain, hover over an attribute to learn more about it's effect on your support volume.
Data wherever you need it
Wherever you are in Plain, hover over an attribute to learn more about it's effect on your support volume.
Data wherever you need it
Wherever you are in Plain, hover over an attribute to learn more about it's effect on your support volume.
Dig in and explore
Click into any attribute to see even more metrics such as Tier, Label, Company, or Channel for a detailed look at your support.
Dig in and explore
Click into any attribute to see even more metrics such as Tier, Label, Company, or Channel for a detailed look at your support.
Dig in and explore
Click into any attribute to see even more metrics such as Tier, Label, Company, or Channel for a detailed look at your support.
Track what matters
Know how you're tracking against your response time SLAs and never miss a breach.
Track what matters
Know how you're tracking against your response time SLAs and never miss a breach.
Track what matters
Know how you're tracking against your response time SLAs and never miss a breach.
Built for B2B
Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.
Built for B2B
Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.
Built for B2B
Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.
Migrate faster than your FRT.
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Switch for less
Talk to your most valued customers directly on Slack. Plain helps you seamlessly manage every query.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.