Meet the support infrastructure platform
Plain enables you to deliver better, more collaborative support to your customers, faster.
Extensibility
The Plain advantage
At its heart, Plain is composable. It gives you sensible defaults out of the box, but empowers you to build with its unique API-first model. It's built to fit any workflow, process or need.
Build custom AI agents
Talk to customers using your own AI agents — orchestrated by your own systems, powered by Plain.
Take action with machine users
Escalate queries, respond to customers, and more with machine users.
Connect internal systems
Connect your internal systems to Plain and automate common actions.
Get better insight
Run advanced analysis in your own BI tools or LLMs.
With AI, software is evolving faster than ever. So should your support. Read our docs
Platform
Plain enables you to deliver better, more collaborative support to your customers, faster.
Slack
Manage every Slack chat in a single, powerful inbox while staying in full control of your queue. Never miss a message, respond faster, and ensure every request is prioritization the right way.
Microsoft Teams
Connect Teams to Plain and start supporting customers right away, give VIPs the attention they need with clear SLAs & real-time breach alerts, and ensure full clarity & control over every interaction.
Help Center
Bring together AI self-serve assistance, a knowledge base, and a customer inbox.
Chat
Deliver real-time support at scale, in your own product, with complete configurability.
Connect up to 25 inboxes to Plain and deliver battle-tested email support.
Discord
Support your community through Discord forum channels.
Headless Portal
Deliver a premium support experience in your own UI.
Contact Forms
Structure your support and enable customers to reach you in your product.
Automation
Plain helps you automate support across teams and tools, without losing the human touch.
Workflows
Orchestrate work across AI and human agents, and automate your support across any channel.
API
Build Plain around your business with our unique API-first model, guaranteeing infinite extensibility.
AI Suite
Plain has AI built-in at every turn. Engage customers with Ari, power up your team with Sidekick, and get smarter with Insights.
Integrations
Plain works everywhere you do.
Discussions
Start, respond to, and resolve customer chats with your team
Issue trackers
Link support threads to Linear, Shortcut, or Jira issues
Incident management
Create or link incidents from Plain, keep customers in the loop
Cursor
Get answers to technical questions about your codebase
Escalation Paths
Predefine granular escalation paths depending on a wide set of criteria.
Auto-responses
Automatically reply to customers based on business hours, tier, label, and more.
Business Hours
Maintain multiple business hours, send out-of-office responses, and more.
SLAs
Assign first response and next response SLAs, with automated breach notifications.
CSAT
Send customer surveys across any channel, with granular control over timings.
Labelling
Build advanced, nested labelling structures to collect the data you need.
Custom Roles
Build your own role structure, with granular access controls - from individual labels to entire customer tiers.
Personalized Queues
Set default views and queues each one of your team members, so everyone starts their day in the right place.
Teams
Create multi-level team structures, and assign individual areas of responsibility to teams.
SAML SSO and SCIM
Authenticate users through your identity provider, and keep access in sync as people join or leave your company.
Thread Fields
Define custom fields and extend our data model to match yours.
Customer Cards
Bring real-time customer context from your own systems into Plain.
Real-time data
Understand your support performance in near-real time.
Granular drill-downs
Segment and understand your performance across nearly any dimension.
Heatmaps
Understand your busiest times, across any data dimension.
Product Issues
Link support threads to issue tracker issues, and understand your most common requests.
