Today, in conjunction with our work to introduce automated billing at Plain, we’ve introduced new roles and permissions for our customers.

At Plain, we believe that everyone at a company that values support, should have access to support. If you’re an engineer, you need it to debug. If you’re a PM, you need it to get feedback. Support is, and should be utilized as a window into your users.

With our new roles, this is super easy. It’s also extremely transparent. When you need to add or remove a member from your team – you’ll see upfront exactly how much it’ll cost.

What are the new roles?

We’ve adjusted the roles to better align with the way that our customers are using Plain.

• Owner: Full access to everything, including billing, deleting workspaces, managing workspace settings and API keys.

• Admin: Access to everything in Plain except for billing and deleting workspaces.

• Support: Can message customers and use all in-app features.

• Viewer: Can view all support requests and participate in internal discussions, but cannot send messages to customers via Plain. Viewer seats are completely free, and unlimited.

Note: Owner, Admin, and Support seats are paid seats in Plain, while viewer seats are free. View our full pricing breakdown here.

There should be no impact for existing customers. New and existing customers can now manage billing and roles directly from your workspace settings.