Slack auto-responses

Today we’ve shipped auto-responses for Slack – allowing you to set better expectations on response times with customers you support through Slack.

We’ve also made tons of improvements to Slack discussions, check them out in our "New" section below.

Previously, auto-responses were only available for threads created through email or via API. To set up Slack auto-responses, head to your workspace settings → auto-responses and create a new one. You can decide if you want to send different auto-responses based on the channel the thread is sourced from, and add conditions to let you decide who receives what message. More detailed instructions are available in our docs.

New

Mentions, reactions, attachments are now available on Slack discussions
You can now resolve Slack discussions, ensuring you can close the loop on discussions relating to threads
You can now start a discussion in notification channels
You can now disable/enable Slack channels in your Slack settings
You can now customise Slack notification settings based on channel. For example, you can mute replies for slack threads.
Slack actions in individual (previously only workspace) notifications
If you have the enabled the Slack integration for your workspace, you can now programmatically reply to a Slack thread