Slack support

Got 99 support channels
but can’t keep up with one?

Whether you have one channel or one thousand, Plain makes it easy to deliver superhuman support that scales. Without losing the human touch.

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Trusted by the world's most forward-thinking support teams

Slack wasn't built for support.
Plain makes it feel like it was.

When you miss a message,
you miss a customer.

As you grow, the chaos on Slack follows. More channels, more messages, more confusion - making it too easy for support requests to slip through the cracks.

Help

SLAs in Slack: Like herding cats, but harder

Everything looks equally important across your support queue – it’s impossible to prioritize correctly based on customer tier, SLA, or company.

Channels

582

general

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Collaboration?
It's complicated

Collaborating with your team without adding them to dozens of customer Slack channels is hard. Side conversations are lost and you forget to close the loop.

Get fast, powerful, native Slack support with Plain.

Complete control of every request

Choose how messages get into Plain. Use AI to group related messages, create support requests, or let customers do it themselves.

Promise made, promise kept

Roll out the red carpet for your most important customers with Tiers and organize your queue based on your support and pricing structure. Stay on top of every request with highly configurable SLAs and breach alerts.

Faster internal collaboration

Bring engineering into your support workflow – link issues with our Linear integration, track bugs, and close the loop on customer issues – without creating noise for your engineers from tons of Slack channels.

Organize chaotic side chats

Discussions let your team manage Slack chats directly within Plain. Keep everything tied to the customer request and loop back with ease.

AI built to help, not just hype

Plain AI is there where you need it, and otherwise gets out of your way. It summarizes issues for you, automatically labels customer threads, fills in thread fields, and groups messages where appropriate.