Whether you have one channel or one thousand, Plain makes it easy to deliver superhuman support that scales. Without losing the human touch.
No ticketing
Slack wasn’t built to handle support at scale. Without triage, assignment, tracking or reporting, you waste time – and customer messages fall through the cracks.
No visibility
You can’t improve what you can’t see. Without metrics or SLA tracking, you’re guessing your team’s performance, and missing chances to catch issues early.
Channels
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No collaboration
Looping in teammates means pasting links, switching channels, and following up manually. It’s slow, messy, and easy to lose context.
Scale Slack support to hundreds of customer channels
Plain turns Slack into a fully-fledged support channel, giving you the power to prioritize your queue, manage tickets, assign owners, track progress, and close the loop – all without ever leaving the conversation.
Run support with confidence
Slack is great for talking to customers – but when it comes to measuring performance, it leaves you guessing. Plain gives you granular reporting, SLA tracking, and breach alerts built for Slack – so you can stay on top of your queue and keep improving.
Collaborate where work happens
Plain lets your team start internal Slack discussions in the context of a customer thread – no copy-pasting or lost links. Support moves faster because everyone’s on the same page, and nothing gets lost in handoff.
Fast, informed responses – without switching tools
Plain brings customer data and usage history directly into your Slack support workflow. No more tab switching or context chasing – just fast, accurate replies that make customers feel instantly understood.
Get AI superpowers, with guardrails.
Use suggested responses to speed up your team’s replies, or deploy our AI agent to cover routine and repetitive questions – while keeping humans front and center for high-value, high-touch conversations.
Powered by your own data
Display your data right in Plain with Customer Cards and Events. Customize thread fields to track the info you need on every request.
Add the Plain bot to your Slack Connect channels and start tracking all your support requests in one place.
Add to Slack
Step 1
Connect your Slack workspace with Plain
Plain
Add
Step 2
Add the Plain app to channels you want to track
Step 3
Messages begin syncing to Plain automatically
Ready to get started?
Join the teams who rely on Plain to provide world-class support to their customers.