Feb 27, 2024
Note mentions
This week we have released the ability to mention other Plain users in notes.
Users who are mentioned will receive a notification through their normal channel for personal notifications (email or Slack). These notifications are on by default but can be configured at Settings → Personal notifications.
New
You now get a notification when someone leaves a note on a thread which is assigned to you
You can now manually set and update the company for a customer
Improvements
Instead of showing a user ID for email notifications about Slack messages we now display the Slack user name
We have improved the design of Slack message timeline entries
Bug fixes
Addressed a bug in the customer card configuration UI that caused a validation error when attempting to use request headers
Resolved an issue causing emojis to appear in the incorrect order when searching in the emoji palette
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We’re building Plain to be the fastest, most powerful support tool out there. We’d love for you to try what we’ve built and tell us what you think.
