Email support
Bringing the joy back to email support
Deliver unbelievably fast, reliable email support that’s as smooth for your team as it is delightful for your customers. Say goodbye to the drudgery – email support can actually be fun.
Let’s face it, email support is a slog
Email support can feel like slow wifi. You know there's better, but it eludes you. Most tools for it feel just as old as email itself. They're clunky, glorified email inboxes with slow interfaces.
Each email is just the tip of the iceberg
Just as important as the message are the SLAs, feature requests, system events and company information that go with it. Tracking all of that? Hope you're good with duct tape.
Syncing with your product teams? Impossible
Engineers dread long email chains. There’s no simple way to link issues, track bugs, or close the loop on customer requests without dragging them into an endless inbox abyss.
Re: Re: Re: Re: Re: Re: Re: Re: Re: Web…
A
Annie Atkins
to everyone
F
Frederic Foster
to everyone
N
Nathan Nolan
to everyone
M
Morgan Mitchell
to you
A
Annie Atkins
to you
Make email support enjoyable again with Plain
Reliable and built for speed
Other tools are built for dozens of queries a week. Plain is built for thousands. It's extremely reliable, plays nicely with almost every email client under the sun (even Lotus Notes) and is built for speed.
Consolidated support for your team
Juggling multiple support addresses like help@domain.com or security@domain.com? With Plain, you can streamline them all into a single, manageable inbox. Check out our docs to learn how.
Make support a team sport
Get engineering involved in email support without flooding their inboxes. Link customer requests to issues via our Linear integration, track bugs, and close the loop—no endless email threads required.
Deliver support that’s powered by your own data
Keep customer data front and center. Use Plain to display key info from your systems through Customer Cards and Events, and configure Thread Fields to capture everything you need on each support request.
Build trust with proactive support
Automatically email customers when issues arise with Events, like failed payments or system errors. Solve problems before they escalate to build trust and reduce support requests.
Escalate with ease
With Discussions, you can handle internal Slack conversations right within Plain, keeping everything tied to the customer request. Once your team reaches a solution, close the loop with the customer effortlessly.
