Jun 1, 2023

SOC2 Type II

AICPA SOC 2 TYPE II logo

Security is top of mind for Plain and we’ve made it official with our new SOC 2 Type II attestation, obtained after a rigorous audit to affirm the effectiveness of our security processes and controls.

Among other things, the audit serves to ensure:

  • Our software development lifecycle is transparent, trackable, and controlled (issue tracking, unit testing, version control, etc.)

  • Our application and underlying infrastructure are secure and monitored (encryption, logging, APM, vulnerability scans, etc.)

  • We’ve implemented access controls for internal services and SaaS (de-provisioning accounts, 2FA, malware detection, etc.)

  • There’s been a complete quality oversight of Plain as a whole (performance reviews, background checks, etc.)

While we’re excited to share this milestone with you, SOC 2 Type II is just the baseline. Security means a lot more than just an external audit. It’s how we build things, and a central part of our foundation. We're excited to dive into this topic more soon, so stay tuned.

For customers that would like to receive a copy of the report, please email us.

Designed, built and written by

Matt Vagni

Co-founder & CTO

Matt Vagni

Co-founder & CTO

Youmna Sirgi

Founding Ops

Youmna Sirgi

Founding Ops

We’re building Plain to be the fastest, most powerful support tool out there. We’d love for you to try what we’ve built and tell us what you think.

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.