Oct 2, 2024
Slack digests
Today we’re releasing daily Slack digests. You’ll get a summary of your Plain account activity delivered to Slack every weekday. Digests are currently only available via our Slack integration.
Digests will send the following information to your notification channel every weekday at a time of your choice:
Number of threads waiting for first response and the 3 most recent threads title and link
Number of threads waiting for next response and the 3 most recent threads title and link
Counts for threads being investigated, waiting to close the loop, and paused
To turn on daily Slack digests for your team: Go to Workspace settings → Notifications → Create (or edit) a Slack integration → Choose Digests. Check our docs for more info or reach out to us if you've got any questions.
New
New display options in your queue: you can now toggle the properties that you want to see in your queue on and off. Just hit Display in the top right corner of your queue (keyboard shortcut: V), and toggle your selections on and off. These options will also be reflected in your in-thread queue.
Your most frequently used emojis are now saved in Plain
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We’re building Plain to be the fastest, most powerful support tool out there. We’d love for you to try what we’ve built and tell us what you think.
