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Ai-NATIVE SUPPORT

Zero config,
All the flexibility

Augment your team with Sidekick. Add customer–facing AI with Ari. Plug in your own agents to go even further.

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Power up your team with Sidekick

The AI that knows your product, your tools, and your customers inside and out.

Engage customers with Ari

Ari serves Tier 1 questions using your knowledge base and escalates with full context.

Bring your own agent

Plug in a specialist billing agent, a fine-tuned model, or your own orchestration. No lock-in.

Work out of a single tab with Sidekick

Your built-in AI assistant with full context on your customers and their queries. Connect your favorite tools, and take actions across them - all in one tab.

Explore more with Sidekick

Work out of a single tab with Sidekick

Your built-in AI assistant with full context on your customers and their queries. Connect your favorite tools, and take actions across them - all in one tab.

Explore more with Sidekick

Ari resolves Tier 1 end-to-end

Routine questions handled automatically. When Ari can't help, it escalates with full context of customer history, thread summary, and what it already tried.

Explore more with Ari

Ari resolves Tier 1 end-to-end

Routine questions handled automatically. When Ari can't help, it escalates with full context of customer history, thread summary, and what it already tried.

Explore more with Ari

Connect any agent via BYOA

Bring your own agents in just a few steps. Plain's API is built as infrastructure for the agentic era.

Explore more with agents

Connect any agent via BYOA

Bring your own agents in just a few steps. Plain's API is built as infrastructure for the agentic era.

Explore more with agents

FEATURES

Discover everything Plain gives your AI agents.

Bring your own AI agent.

Plug in your own specialist agent through BYOA. It works in the same queue as Sidekick, Ari, and your humans — no vendor lock-in.

Bring your own AI agent.

Plug in your own specialist agent through BYOA. It works in the same queue as Sidekick, Ari, and your humans.

Sidekick, your 24/7 AI support.

Most support platforms ship a UI and bolt on an incomplete API. Plain ships an API and builds the UI on top.

Ari resolves tickets end-to-end

Routine questions handled automatically. When Ari can't help, it escalates with full context.

MCP for every AI tool.

Query your support data from Claude, ChatGPT, Cursor, and more. Your perms, your data.

Customer cards with full context.

Pull plan, usage, billing, and account state from your own systems straight into every thread.

Customer cards with full context.

Pull plan, usage, billing, and account state from your own systems straight into every thread.

The most powerful workflow builder in support

Multi-step automations with AI conditions, branching logic, and time-based delays.

Built-in reporting.

Response times, resolution rates, and themes — sliced by tier, label, or team.

Lightning-fast keyboard-first UI.

Every action has a shortcut. Designed for engineers who treat support as a craft.

Fast growing companies love plain

Take their word for it.

Plain helped us stay organized and responsive as we 100x-ed our users.

Jo Barrow

Chief of Staff @ Granola

We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .

Daniel Sequeira

Head of Business Operations @ Raycast

With Plain powering our support, we don't have to think about scaling challenges. Everything just works.

Christopher O’Neill

Head of Developer Success @ Stytch

It was night and day. Support engineers were visibly happier using Plain even in the pilot phase.

Peter Hofstee

Global Director, Support Eng. @ Sanity

We cut Enterprise FRT from 1 hour to 12 minutes with Plain.

Ramiro Aznar Ballarin

Support Manager @ Tinybird

Plain allows us to keep our personal approach to support while giving us the structure we need to scale.

Jason Jacob

VP Technical Services @ Buildkite

200+ Eng hours saved

1hr to 12min FRT