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I'm technical

10x your support,
not your team.

Plain is the AI-native Customer Infrastructure Platform — the next generation of customer support software. Built for teams that want to move faster, automate more, and stay close to their customers.

I'm technical

10x your support,
not your team.

I'm technical

10x your support,
not your team.

Book a demo

Start a trial

Latest

Introducing Plain AI features

Latest

Introducing Plain AI features

Latest

Introducing Plain AI features

Powering SUPPORT For the fastest-growing companies

Customer sprawl
is slowing you down.

Your customers are talking to you in Slack, MS Teams, email, and inside your product. Your team is jumping between all those places. Insights are scattered, and every “new support tool” only fixes part of the problem.

But what if it was different?

Plain helps you
orchestrate your support.

Plain helps you orchestrate your support.

Connect your channels. Orchestrate every conversation. Get smarter with each interaction — all inside one unified workspace built to scale intelligently with you.

Connect every channel

Connect Slack, Microsoft Teams, Discord, portal, email, chat, forms and more into the fastest support inbox ever built.

Understand every customer

Automatically surface product themes, customer trends, and churn signals — transforming support into intelligence that drives product and revenue.

Scale every team member

Empower your team with AI built for B2B workflows. Generate context-rich replies, summarize threads, and get instant answers to complex customer questions.

ARI

Automate with Ari.

Ari handles the routine, the repetitive, and the ready-to-automate. Ari frees your human team for the moments that matter: complex, revenue-impacting interactions.

Learn more about Ari

Book a demo

Ensure precision with your knowledge

Keeps people in the loop when context, empathy, or judgment is needed.

Deploy across any channel

Use Ari on Slack, Teams, Discord, email, or portal — wherever your customers reach you, Ari is already there.

Built for engagement, not deflection

Ari is built for B2B. Rather than deflecting contact, it engages with customers, triages for you, and escalates to your team when unsure.

SIDEKICK

Save time with Sidekick.

Sidekick helps you do customer work. It’s fully aware of customer context, product knowledge and historical interactions. Draft replies and find answers without ever leaving Plain.

Learn more about Sidekick

Book a demo

Always there

Just a keyboard shortcut away. No setup, no extra tabs, no new interface.

Knows everything

Ask anything about the customer. Sidekick understands customer history, previous conversations, and product context.

Acts instantly

Summarize, draft, search without switching tools.

LOOKUP

Cursor

From code to answers with Lookup

Cursor Lookup connects support directly to your codebase. Technical questions get definitive, code-accurate answers in minutes instead of engineering escalations.

Learn more about Lookup

Book a demo

INSIGHTS

Influence roadmap with Insights.

Support is one of the richest sources of customer intelligence, but most tools just help you close tickets. Plain makes your data work for you.

Learn more about Insights

Book a demo

Theme detection

Spot recurring issues, trends, and opportunities across every conversation.

Catch up instantly

Get instant context. What’s changed, what’s new, what matters.

Digests

Summaries that surface what’s shifting across your customers, daily or weekly.

HELP CENTER

Handle scale with Help Center.

Plain brings your docs to life. One place where customers can see every conversation and find answers. It feels personal and effortless for them, and it scales beautifully for you.

Learn more about Help Center

Book a demo

Generate articles with AI.

Turn tickets into docs with a single click.

Give your support premium real estate

Host your knowledge base on a custom support.site domain, or your own.

Seamless collaboration.

Customers can talk to you, find answers, and stay in sync without leaving their space.

We don't yet know when customers outgrow Plain.

We only launched four years ago.

We only launched
four years ago.

We only launched four years ago.

“With Plain powering our support, we don't have to think about scaling challenges. Everything just works.”

Christopher O'Neill

Head of Developer Success

“We’re not just reacting anymore. We’re getting ahead of issues, keeping product in the loop, and giving customers the help they need – faster.”

Ramiro Aznar Ballarín

Support Manager

“Plain allows us to keep our personal approach to support while giving us the structure we need to scale.”

Jason Jacob

VP Technical Services

“Supporting our customers with Plain has allowed us to bring the customer voice much more in touch with our entire company.”

Jeff Escalante

Engineering Director

“Plain gives us the speed and flexibility we need to scale. It’s a platform that grows with us.”

Kyle McLaren

Support Engineer

“I can finally confidently tell a customer 'I will let you know when we make progress on that' – and Plain helps me actually remember to do it.”

Jonni Lundy

Operations

Time is Money. Money Is Pizza.

Here’s what you can do in 29 minutes 59 seconds.

Here’s what you can do in
29 minutes 59 seconds.

5mins

Connect your first channel

Connect your CRMs and issue tracker

Respond to your first ticket

15mins

Deploy your first AI agent

Configure SLAs, business hours and tiers

Automate queries with workflows

30 Mins

Get themes with automated digests

Launch a knowledge base

Help customers help themselves with Ask AI

Book a demo

Start a free 14 day trial

Shipping updates at breakneck velocity

Our engineering team are constantly listening to feedback and shipping new features.

Team Assignment

November 7

Personal Queues

October 31

Introducing: Sidekick

October 22

View Changelog

Enterprise-level security. Built for everyone.

We don't see security as a set of badges, but as a core engineering principle. Every part of our platform is architected to protect your data.

GDPR COMPLIANT

SOC2 TYPE II

Make your B2B support magical, at any scale.

Join the teams who rely on Plain to provide world-class support to their customers.

Book a demo

Start a 14-day trial

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Plain

Product

Pricing

Customers

Startup program

Company

Careers

Channels

Slack

Microsoft Teams

Discourse

Help Center

In-app forms

Headless portal

Live chat

Resources

Blog

API Reference

Help Center

Security

Press kit

Integrations

Trust Center

Support

Status

@plainsupport

Vulnerability Disclosure

10x your support, not your team.

10x your support, not your team.

10x your support, not your team.

Make your B2B support magical, at any scale.

Make your B2B support magical, at any scale.

Make your B2B support magical, at any scale.

10x your support,
not your team.

10x your support,
not your team.

10x your support,
not your team.