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Product

Solutions

Resources

Docs

Pricing

Supercharge your
technical B2B support

Supercharge your technical B2B support

Supercharge your
technical B2B support

Respond to customers on any channel, sync with your entire team and turn support conversations into product strategy.

Book a demo

See Plain in action

Manage your support,
not your notifications

Plain organizes and consolidates all your support channels.
Work through your queue in one lightning-fast, beautiful interface.

Plain organizes and consolidates all your support channels. Work through your queue in one lightining-fast, beautiful interface.

Slack

Learn more

Microsoft Teams

Learn more

Discord

SOON

Discourse

Learn more

Live chat

Learn more

Forms

Learn more

Headless Portal

Learn more

Slack

Microsoft Teams

Discord

SOON

Discourse

Live chat

Forms

Headless Portal

Slack

Learn more

Microsoft Teams

Learn more

Discord

SOON

Discourse

Learn more

Live chat

Learn more

Forms

Learn more

Headless Portal

Learn more

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

All together now:
Product, meet support.

Stay on top of every customer issue, track its progress across teams, and keep customers informed as soon as problems are solved.

Slack your team, from Plain

Keep track of every internal conversation from one dashboard, and get notified when there’s an update for the customer.

Learn about Slack discussions

Slack your team, from Plain

Keep track of every internal conversation from one dashboard, and get notified when there’s an update for the customer.

Learn about Slack discussions

Slack your team, from Plain

Keep track of every internal conversation from one dashboard, and get notified when there’s an update for the customer.

Learn about Slack discussions

Issue tracking

Link engineering issues to support tickets, and get notified when issue statuses change.

Learn about our Linear integration

Issue tracking

Link engineering issues to support tickets, and get notified when issue statuses change.

Learn about our Linear integration

Issue tracking

Link engineering issues to support tickets, and get notified when issue statuses change.

Learn about our Linear integration

Close the loop

Get notified automatically whenever a linked issue get shipped, or a discussion gets resolved.

Learn how to keep customers informed

Close the loop

Get notified automatically whenever a linked issue get shipped, or a discussion gets resolved.

Learn how to keep customers informed

Close the loop

Get notified automatically whenever a linked issue get shipped, or a discussion gets resolved.

Learn how to keep customers informed

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

Half the queue,
double the speed.

Stay in complete control. Maintain complete visibility over your queue, configure granular SLAs and notifications, and bring your support and pricing structure to Plain.

Your support stats delivered daily

Get a daily summary of your support activity and the state of your queue with Slack digests. One of our customers said it’s like the WSJ, but for support.

Learn about Slack digests

Your support stats delivered daily

Get a daily summary of your support activity and the state of your queue with Slack digests. One of our customers said it’s like the WSJ, but for support.

Learn about Slack digests

Your support stats delivered daily

Get a daily summary of your support activity and the state of your queue with Slack digests. One of our customers said it’s like the WSJ, but for support.

Learn about Slack digests

Our configurable SLAs make sure that you always prioritize the customers you need to.

Learn how to set up SLAs

Read more on the docs

Automate repetitive tasks by setting up workflow rules with triggers and actions.

Start automating your workflow

Read more on the docs

Built in tiers help you prioritize support requests based on your pricing tiers.

Learn how to set up tiers

Read more on the docs

Turn customer requests
into product direction.

Take the guesswork out of your roadmap and prioritize features based on real customer data – powered by your support requests.

Book a demo

Plain automatically extracts customer insights from your support queries and displays your most frequent requests in one dashboard.

Keep track of the most frequently asked for features, understand sentiment, and analyse sub-themes within each feature requests.

Tie each feature request to a company, tenant or pricing tier, and take the guesswork out of your roadmap.

Success story

Axiom has seen significant improvements in its support operations with Plain: faster response times and internal collaboration, and higher customer satisfaction.

Read the case study

Success story

Axiom has seen significant improvements in its support operations with Plain: faster response times and internal collaboration, and higher customer satisfaction.

Read the case study

Success story

Axiom has seen significant improvements in its support operations with Plain: faster response times, increased internal collaboration, and higher customer satisfaction.

Read the case study

Everything you need to give your support team superpowers

AI-Powered suggested responses

Generate responses to support requests based on your documentation. Just index your docs to get started.

Book a demo

AI-Powered suggested responses

Generate responses to support requests based on your documentation. Just index your docs to get started.

Book a demo

AI-Powered suggested responses

Generate responses to support requests based on your documentation. Just index your docs to get started.

Book a demo

Slack broadcasts

Share your wins with customers, send key updates, manage incident comms and more with Slack broadcasts.

Get Slack broadcasts for free

Slack broadcasts

Share your wins with customers, send key updates, manage incident comms and more with Slack broadcasts.

Get Slack broadcasts for free

Slack broadcasts

Share your wins with customers, send key updates, manage incident comms and more with Slack broadcasts.

Get Slack broadcasts for free

Reporting

Get out of the box reporting – built for teams that do technical support, powered by your support requests.

Learn more about insights

Reporting

Get out of the box reporting – built for teams that do technical support, powered by your support requests.

Learn more about insights

Reporting

Get out of the box reporting – built for teams that do technical support, powered by your support requests.

Learn more about insights

Our powerful features at a glance

Rule engine

Reporting

SLAs

Labels

Tiers

Business hours

AI thread titles

AI auto-labeling

AI thread summaries

Smart AI replies

Support team clusters

Dark mode

Snippets

Conditional auto-responses

Live chat

Slack

MS teams

In-app forms

Headless support portal

Kanban

Out of office

Email notifications

Email signatures

Keyboard shortcuts

Slack discussions

Linear integration

Slack broadcasts

Custom Slack ingestion

Slack notifications

In-Slack actions

Roles and permissions

Auto-mark as done

AI-powered suggested responses

Feature request ranking

API

Customer cards

Events

Webhooks

Custom fields

Jira integration

Multiple assignees

Product insights

Slack digests

Your customer data where you need it

Customer data in real time

Bring your customer data front-and-center with our powerful and extensible API.

Customer cards let you show customer data from any system in your stack directly in your support thread.

Learn how to add customer cards

Read more on the docs

Log key events to Plain, and get all the context you need on a customer. Log errors, account activity, issues and more.

Learn how to set up events

Read more on the docs

GIVING SUPPORT TEAMS SUPERPOWERS

Powering the fastest growing support teams out there.

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.

Jeff Escalante

Engineering Director

Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.

Bas Buursma

Cofounder

Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.

Neil Jagdish Patel

CEO

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.

Jeff Escalante

Engineering Director

Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.

Bas Buursma

Cofounder

Neil Jagdish Patel

CEO

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.

Jeff Escalante

Engineering Director

Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.

Bas Buursma

Cofounder

Neil Jagdish Patel

CEO