10× your support not your team
Plain is the fastest support platform ever built, backed by a world-class API. Start fast. Scale fearlessly.
HUNDREDS of fast-moving teams rely on plain
Your customers are talking to you in Slack, MS Teams, email, and inside your product – and your team is jumping between all those places. Insights are scattered, and each "new support tool" imposes their opinions on you.
But what if it was different?
Plain orchestrates your support
Scale every channel
Connect and scale Slack, Microsoft Teams, Discord, portal, email, chat, forms and more with the fastest support inbox ever built.
Understand every customer
Drive product and revenue. Automatically surface product themes, customer trends, and churn signals.
Empower every team member
Supercharge your team with AI built for B2B. Triage queries, engage customers, and investigate technical queries with accuracy.
Ari
Act instantly
Ari handles the routine, the repetitive, and the ready-to-automate. Ari frees your human team for the moments that matter: complex, revenue-impacting interactions.
Deploy across any channel
Use Ari on Slack, Teams, Discord, or email. Wherever your customers reach you, Ari is already there.
Answers with confidence
Add any knowledge source you choose for precision – your Plain Help Center, pricing page, developer docs, or FAQs.
Engage rather than deflect
Ari is built for B2B. It engages with customers, triages for you, and escalates to your team when unsure.
Sidekick
Save time
Sidekick helps you do customer work. It’s fully aware of customer context, product knowledge and historical interactions. Draft replies and find answers without ever leaving Plain.
Knows everything
…so you can ask anything. Sidekick understands customer history, previous chats, and product context.
Always there
Sidekick is just a keyboard shortcut away – no setup required. Close those tabs, and open Sidekick instead.
Multitalented
Get key information, summarize, draft, and search all your knowledge sources without switching tools.
Answer anything
Stop asking engineers to check the code for answers – just ask the code yourself. Cursor Lookup connects support directly to your codebase. Get definitive, code-accurate answers in minutes instead of engineering escalations.
Insights
Influence roadmap
Move beyond just answering tickets and drive product change instead. Get real-time, aggregated and automated insights from your support. Plain makes your data work for you.
Detect trends
Spot recurring issues, trends, and opportunities across every conversation - without lifting a finger.
Catch up instantly
Get summaries and instant context on every thread – what’s changed, what’s new and what matters.
Get the latest, every day
Get daily summaries that surface what’s shifting across your customers, who's working on what, and what needs to happen next.
Help CEnter
Handle scale
Bring your docs to life with one place where customers can see every conversation and find answers. It feels personal and effortless for them, and it scales beautifully for you.
Generate articles with AI
Stop answering repetitive questions. Turn tickets into docs with a single click and help customers help themselves.
Seamless collaboration
Enable customers to talk to your team, find answers, and stay in sync without leaving their space.
Secure premium real estate
Roll out the red carpet. Host your knowledge base on a custom support.site domain, or your own.
Speed, meet power.
We get it. When you’re comparing platforms, they all look the same. We’ll make it easy for you. Here’s why, and when, we win.
When you need performance and scale
Plain is designed for work, not to feel like work. Every aspect of the Plain interface has been forged, stress-tested and iterated on by and with some of the fastest-growing, and most demanding support teams in the world. They love it, and we think you will too.
When you demand complete extensibility
We give you flexible building blocks, not rigid opinions. Plain is API-first, so everything you see in the product can be done programmatically. Extend workflows, automate the edge cases, or replace entire pieces with your own logic. If you can imagine it, you can ship it.
When you want to enjoy the buying process
Seriously. People often choose us because working together feels straightforward. We know you are not switching platforms all day because you love it. So we focus on clarity, honest guidance and removing friction. Our sales team knows the product deeply and works with you to get to a yes or no quickly, whichever is right.
Start fast. Scale fearlessly.
Plain isn’t just faster, it’s built to last.
Fast growing companies love plain
Take their word for it
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of developer success, Stytch
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows, and truly empowering the teams that use it.
Daniel Sequeira
Head of Business Ops, Raycast
Time is money. Money is pizza.
Here’s what you can do in 29 mins and 59 secs
Connect Slack, Microsoft Teams, Discord and email
Connect your CRMs and issue tracker
Respond to your first ticket
Engineered with enterprise-level security. Built for everyone.
We don’t see security as a set of badges, but as a core engineering principle. Every part of our platform is architected to protect your data.