Plain AI
AI superpowers for B2B support teams
AI superpowers for B2B support teams
AI superpowers for B2B support teams
AI that does the heavy lifting
Stop wasting hours on repetitive tasks. AI handles the busywork so your team can tackle what really matters.
Built to work with all your channels
From Slack to email to chat (and everywhere in between), our AI works where your customers are.
Insights where you need them
Empower your support team with AI-powered insights throughout the app – taking the guesswork out of your support load.
Suggested responses
Speed up your support team with automatically generated replies based on your docs, knowledge base, or any public URL.
Suggested responses
Speed up your support team with automatically generated replies based on your docs, knowledge base, or any public URL.
Suggested responses
Speed up your support team with automatically generated replies based on your docs, knowledge base, or any public URL.
Learn from trending topics
Our AI automatically groups similar customer requests into themes – helping you efficiently tackle recurring issues.
Learn from trending topics
Our AI automatically groups similar customer requests into themes – helping you efficiently tackle recurring issues.
Learn from trending topics
Our AI automatically groups similar customer requests into themes – helping you efficiently tackle recurring issues.
Get context and spot trends
We’ll automatically surface a list of similar threads inside a customer request, showing you who else mentioned the same issue.
Get context and spot trends
We’ll automatically surface a list of similar threads inside a customer request, showing you who else mentioned the same issue.
Get context and spot trends
We’ll automatically surface a list of similar threads inside a customer request, showing you who else mentioned the same issue.
Plain's AI responses mean our team can respond to support requests much faster, and because they're modelled on our own language and documentation, we're not sacrificing sounding like a human for speed.
Jo Barrow
Chief of Staff @ Granola
Plain's AI responses mean our team can respond to support requests much faster, and because they're modelled on our own language and documentation, we're not sacrificing sounding like a human for speed.
Jo Barrow
Chief of Staff @ Granola
Plain's AI responses mean our team can respond to support requests much faster, and because they're modelled on our own language and documentation, we're not sacrificing sounding like a human for speed.
Jo Barrow
Chief of Staff @ Granola
Auto-triage new requests
When a thread is created, 1 or 2 labels will automatically be added to a thread based on its content – saving your team time.
Auto-triage new requests
When a thread is created, 1 or 2 labels will automatically be added to a thread based on its content – saving your team time.
Auto-triage new requests
When a thread is created, 1 or 2 labels will automatically be added to a thread based on its content – saving your team time.
Smart message grouping
If multiple separate messages are part of the same conversation, they will be grouped into the same thread to save your team time.
Smart message grouping
If multiple separate messages are part of the same conversation, they will be grouped into the same thread to save your team time.
Smart message grouping
If multiple separate messages are part of the same conversation, they will be grouped into the same thread to save your team time.
Workflow upgrades
New threads are given short titles, and as the thread grows – a summary will be added and kept up-to-date.
Workflow upgrades
New threads are given short titles, and as the thread grows – a summary will be added and kept up-to-date.
Workflow upgrades
New threads are given short titles, and as the thread grows – a summary will be added and kept up-to-date.
Migrate in minutes.
Our importers make it fast and easy to migrate to Plain, and continuously sync key customer data from other platforms.
Ready to get started?
Join the teams who rely on Plain to provide world-class support to their customers.
Join our team
We're building an intentionally small, fast-moving and product centric team.
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© 2025 Plain ◦ Not Just Tickets Ltd