Support Your Community
Where They Live
The first support platform to connect to your Discord server and bring customer support into the hub of your community. Manage every conversation in one place without losing context or dropping the ball.
It’s time-consuming and chaotic
Doing great customer support in Discord takes serious effort. Requests are scattered across channels, and important messages get lost in the noise.
Everything feels siloed
Discord doesn’t play nicely with your other support channels like Slack or chat. Managing requests across platforms becomes a logistical nightmare.
No prioritization, no focus
Discord treats every message the same, leaving your team struggling to identify what’s urgent and what can wait. That makes efficient support nearly impossible.
But Plain makes it feel like it was
A single home for all your support requests
Pull Discord messages into Plain and manage them alongside emails, chats, and other channels. Everything in one place means no more switching tabs or missing messages.
Work smarter with AI
Plain AI summarizes threads, auto-tags messages, and suggests responses, giving your team more time to focus on solving problems.
Real collaboration across teams
Bring engineers, success, and product teams into the loop directly in Plain. Assign messages, share context, and collaborate on Discord requests without leaving the thread.
Prioritize with ease
Set up workflows and SLAs to ensure the right team members see and respond to the most critical messages first.
Know who you're helping
Access customer context – like past interactions, account details, and activity – with customer cards, so every response you send is informed and personalized.
Connect your community
Connecting Discord to Plain is simple and takes just a few minutes. Once set up, your team will deliver faster, more efficient support while keeping every channel aligned.
Ready to get started?
Join the teams who rely on Plain to provide world-class support to their customers.