Account Executive
Our first go-to-market role, specifically aimed at people with a background in sales.
£75k - 110k + OTE + stock options
Remote within Europe
We’re building a new kind of customer service tool for modern, product-centric companies. A beautiful, lightning-fast support platform that makes support teams faster, and is infinitely extensible under the hood.
We have a fast-growing number of customers we’re really excited about. While we want Plain to be awesome for early stage companies, we’re particularly excited about the traction we’re seeing with larger companies who are interested in adopting Plain as part of their stack.
Our task now is to find more companies like that. This is where you come in. The way we sell is consultative and hands-on. We spend a lot of time with our prospective customers, understanding their needs and pain points, making sure that Plain is a good fit, and helping them adopt our product in a way they’ll get value. We want to do a lot more of that, much better and faster than we do today.
What you'll do
This is going to be our first-ever commercial role. This role is perfect for you if you’ve worked in sales at a B2B company and seen what ‘great’ looks like. You’re excited about owning and building the sales motion of an early-stage company, end-to-end.
In this role, you will:
Work closely with Simon, our CEO & Co-Founder, and Youmna, who looks after business operations, in building out our go-to-market motion.
Help us win new customers, with an emphasis on larger and more complex teams.
Identify companies and support leaders who might benefit from Plain, work with them in understanding their needs and pain points, and help them adopt our product.
Own entire deals - you’ll figure out how to get into deals in the first place, identify pain points, help customers evaluate Plain, negotiate and close contracts.
Create repeatable processes to drive adoption of our product at scale. You’ll iterate on our pricing, analyze and improve metrics like conversion, and iterate on messaging to make our sales faster and more efficient.
This is a great fit if you…
Have seen what ‘great’ looks like in sales in a B2B context, ideally at an early-to-mid stage company and are excited about building a sales motion from the ground up.
Understand how products like ours are bought and sold, and are excited to grow your knowledge in this area. You’re excited to work on everything from pipeline creation to customer evaluations and contract negotiations, not just one piece of the puzzle.
Love understanding problems deeply and finding solutions. We really believe people like buying software from people who genuinely understand and care about the problems they want to solve. You’re excited by solving problems for customers, not only closing deals.
Understand technical concepts and have a product-centric mindset. We don’t need you to write production code, but you should be able to answer basic questions about how APIs work, understand product requirements, and speak to how technical integrations are required for a product like us, etc.
Like breadth, variety and evolution in your role and responsibilities. You enjoy working through new problems, situations and challenges all the time and find excitement in doing that.
This won't be the right role if you…
Need a well-defined sales process and playbook. We’re not at that stage yet, there are lots of unanswered questions. This is a 0-to-1 role.
Want or need a big team to execute well on sales. Success in this role will be about not requiring a large team, even as the company scales.
Are uncomfortable with ambiguity. We have some really exciting traction but are still an early stage company with lots of unanswered questions.
Expect all the perks of a big company. We’re a seed stage startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.
