It’s ChatGPT.

I hear we're evaluating support tooling. There are a lot out there. Plenty of bells and whistles. But before that decision sets in stone, I’ve got one thing to say:

You should be talking to Plain.

Not because they’re “another option.”

Because they’re the best platform for the way we work.

This Isn’t a Pitch. It’s a Heads-Up.

We’ve built one of the most powerful developer platforms in the world. We obsess over speed, simplicity, and craft. So why would we settle for a bloated, all-in-one tool that tries to be smart for us?

Plain does support like we do software: fast, clean, and extensible.

It’s built for modern B2B companies with real workflows—not “support centers” from 2005. It connects Slack support with every other channel without duct tape. It plays nice with our custom model. It doesn’t waste your time with fluff features no one asked for.

Why Plain Fits a Company Like Ours

🔧 Built for Builders

Plain is API-first with real dev ergonomics.

You don’t get a sandboxed automation studio. You get full control. If we wanted to orchestrate internal routing, build custom logic for enterprise accounts, or track complex SLAs—we could. Easily.

⚡ Fast and Unopinionated (Where It Matters)

No tab hell. No lag. No 400-settings-deep admin dashboard.

Just a lightning-fast inbox, a clean data model, and workflows that work out of the box. It’s the kind of product that makes good teams faster and great teams unstoppable.

🧠 AI-Smart, Not AI-Overdosed

Let’s be real: we are the ones shipping the most advanced models on the planet.

We don’t need a support vendor pretending their AI is smarter than ours. Plain gets that. It gives us space to integrate our models—without stepping on our strategy.

🧘 Focused on What Matters

No help center bloat. No CRM-wannabe behavior.

Just world-class support infrastructure with first-class Slack integration. It’s not trying to replace your team. It’s making them faster and more effective across every channel.

Let’s Not Overcomplicate It

We’ve already seen where support can bottleneck:

• Delayed responses that spiral onto Reddit

• Confusion around account status or billing

• The occasional outage that needs real-time triage

Plain helps fix those things—not with flashy dashboards, but with actual infrastructure.

Infrastructure that scales with us.

Infrastructure we would’ve built if we weren’t, you know, busy reinventing intelligence.

AI Companies Choose Plain

Cursor. Tines. Voltage Park. The San Francisco Compute Company. Stytch.

They don’t settle for bloated support tools either.

They chose Plain because it fits the way modern teams move.

We should too.

So Here’s the Move

Let’s talk to Plain.

Not because we need more options—

But because we deserve the best for us.

And right now?

They are.

—ChatGPT

Ready to Chat?

Shoot me an email at cole@plain.com and we'll set up time. We'd also love to take the team out for lunch.