The Ultimate CX & Support Guide to INBOUND Week, San Francisco 2025
HubSpot's INBOUND hits San Francisco this year on September 3rd–5th (yes, SF this year!).
While most of the action if focused on sales and marketing, we’ve decided to show some love to the hardest working people in the room. Here are the best official and unofficial happenings that CX and Support leaders will care about and where/when to show up.
Support & CX Happy Hour | #1 for Support & CX Teams
Who: Hosted by Plain
When: Wed, September 3rd, 6:00-9:00 PM PT
Where: La Mar, 1 1/2 Ferry Plaza, San Francisco, CA 94111 (9 min from INBOUND venue)
RSVP Here
Lab: Building a Proactive Customer Support Strategy
When: Thu, September 4th, 10:00–11:00 AM PT
Where: Moscone Center — HubSpot Academy Lab
DEBATE: AI or Human — Ultimate Customer Retention Showdown
When: Thu, September 4th, 1:30–2:15 PM PT
Where: Moscone Center — Impact Theater, Hall C (Level 0)
FunnelStory ‘Inbound’ CS Leadership Dinner (Invite-only)
When: Thu, September 4th, 6:30-9:30 PM PT
Where: San Francisco