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Power any interaction in your product
Go beyond chat and email. Manage early access requests, build bug reporting forms, and collect product feedback. Any interaction, anywhere in your product, all in your own UI.
Have one conversation, not countless tickets
View your customers' product interactions and messages in a single timeline. No more copying and pasting ticket numbers, user IDs and emails between systems.
Chat with Alex Goodman
The timeline shows all your chat, email, notes and events related in one place. They can only see chat and email messages. Hay hi!
23 days ago
Alex Goodwin started their free trial 🎉
Hi there, my free trial comes to an end next week. What will I need to do to continue with the service?
Issue I-432 opened by Dani Coleman
Never switch tabs again
Get a live view of your customer data, from anywhere, in any format – without building complicated apps, syncing data between systems, or manually updating data.
Be the first to know when someone needs your help.
Understand and track the issues people get in touch with you about.
Hi, my free trial comes to an end next week. What will I need to do to continue with the service?
Hi Alex, you won’t need to do anything. You will automatically move onto our Starter Plan which costs $19 per month.
We already have your payment details so it’s ready to go.
Perfect, thanks for your help!
Type your message here
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Command + K
Help customers twice as fast with our intuitive, keyboard-friendly UI.
Get started immediately with our drop-in script tag.
Invite as many people as you want. Get the whole company involved in customer support.
Link customer issues and close the loop when they are fixed.
Save templated replies for frequent use.
Build with zero limitations
Every company is unique, and so is how you support your customers. Plain is built API-first, so you can work with it however you need – zero restrictions.
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Bring your own UI
Flag important events to your support team so they can reach out before customers do.