Structured Messaging
Power any interaction in your product
Go beyond chat and email. Manage early access requests, build bug reporting forms, and collect product feedback. Any interaction, anywhere in your product, all in your own UI.
Timeline
Have one conversation, not countless tickets
View your customers' product interactions and messages in a single timeline. No more copying and pasting ticket numbers, user IDs and emails between systems.
Chat with Alex Goodman
The timeline shows all your chat, email, notes and events related in one place. They can only see chat and email messages. Hay hi!
Trial bot
23 days ago
Alex Goodwin started their free trial 🎉
Today
2m ago
Hi there, my free trial comes to an end next week. What will I need to do to continue with the service?
Issue I-432 opened by Dani Coleman
1m ago
Live Cards
Never switch tabs again
Get a live view of your customer data, from anywhere, in any format – without building complicated apps, syncing data between systems, or manually updating data.
Be the first to know when someone needs your help.
Issue tracking
Understand and track the issues people get in touch with you about.
Hi, my free trial comes to an end next week. What will I need to do to continue with the service?
L
Hi Alex, you won’t need to do anything. You will automatically move onto our Starter Plan which costs $19 per month.
We already have your payment details so it’s ready to go.
Perfect, thanks for your help!
Type your message here
Make your chat feel at home in your product with full control over every chat component.
Command + K
Help customers twice as fast with our intuitive, keyboard-friendly UI.
Get started immediately with our drop-in script tag.
Invite as many people as you want. Get the whole company involved in customer support.
Linear integration
Link customer issues and close the loop when they are fixed.
Snippets
Save templated replies for frequent use.
GraphQL APIs
Build with zero limitations
Every company is unique, and so is how you support your customers. Plain is built API-first, so you can work with it however you need – zero restrictions.
Build powerful workflows
Bring your own UI
Flag important events to your support team so they can reach out before customers do.
