Deliver collaborative B2B customer support

Support your customers on Slack, Microsoft Teams, Discord and many more – and move from answering tickets to building genuine relationships.

Free 14 day trial

Works with

Slack

Teams

Discord

Email

Chat

and more

Deliver instant support everywhere. From one place.

Plain organizes and consolidates all your support channels. Work through your queue in one lightning-fast, beautiful interface.

Deliver uncompromising, native support at scale

Stay on top of every request with fine-grained SLAs and alerting

Get AI-driven intelligence about what customers are telling you

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

Collaborate across teams

Plain makes it easy to discuss customer issues with other teams, helps you stay on top of escalated issues, and keeps track of engineering work for you.

Track issues escalated to engineering and keep customers in the loop with first-party issue tracker integrations

Share and discuss customer issues in any internal Slack channel and get notified once discussions are resolved — without ever leaving Plain.

Create visibility on support for every team in the company with shared views

Seamlessly integrate Plain into the tools you already use with our fast-growing set of integrations

Move faster with a next-generation, AI-powered workflow

From our 100ms interface to automated triaging to detailed AI-generated replies, you'll move faster in Plain than any other platform. Every part of Plain is engineered for speed.

Get automatically drafted, detailed responses

Cut to the chase faster. Each support thread is summarized.

Automatically triage incoming support requests

Bring calm to your queue with one complete platform.

Plain comes with hundreds of features that help you scale your support instead of your costs – all built with quality at the core.

  • Broadcasts

  • Auto-responses

  • Labels

  • Digests

  • Workflow rules

  • Business hours

  • Tiers & SLAs

  • Away mode

  • Reporting

Engineered with enterprise-level security. Built for everyone.

We don't see security as a set of badges, but as a core engineering principle. Every part of our platform is architected to protect your data.

GDPR COMPLIANT

SOC2 TYPE II

Ready to get started?

Join the teams who rely on Plain to provide world-class support to their customers.