Manage your support,
not your notifications
Slack
Teams
Discourse
Discord
soon
Forms
Headless portal
Custom channels
Live chat
All together now:
Product, meet support.
Half the queue,
double the speed.
Stay in complete control. Maintain complete visibility over your queue, configure granular SLAs and notifications, and bring your support and pricing structure to Plain.
Our configurable SLAs make sure that you always prioritize the customers you need to.
Automate repetitive tasks by setting up workflow rules with triggers and actions.
Built in tiers help you prioritize support requests based on your pricing tiers.
Turn customer requests
into product direction.
Take the guesswork out of your roadmap and prioritize features based on real customer data – powered by your support requests.
Plain automatically extracts customer insights from your support queries and displays your most frequent requests in one dashboard.
Keep track of the most frequently asked for features, understand sentiment, and analyse sub-themes within each feature requests.
Tie each feature request to a company, tenant or pricing tier, and take the guesswork out of your roadmap.
Everything you need to give your support team superpowers
Our powerful features at a glance
Rule engine
Insights
SLAs
Labels
Tiers
Business hours
AI thread titles
AI auto-labeling
AI thread summaries
Smart AI replies
Support team clusters
Dark mode
Snippets
Conditional auto-responses
Live chat
Slack
MS teams
In-app forms
Headless support portal
Kanban
Out of office
Email notifications
Email signatures
Keyboard shortcuts
Slack discussions
Linear integration
Slack broadcasts
Custom Slack ingestion
Slack notifications
In-Slack actions
Roles and permissions
Auto-mark as done
Smart AI replies
Feature request ranking
API
Customer cards
Events
Webhooks
Custom fields
Jira integration
Multiple assignees
Bring your customer data front-and-center with our powerful and extensible API.
Customer cards let you show customer data from any system in your stack directly in your support thread.
Log key events to Plain, and get all the context you need on a customer. Log errors, account activity, issues and more.
GIVING SUPPORT TEAMS SUPERPOWERS
Supporting the fastest growing support teams out there.
Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.
Bas Buursma
Co-Founder of CodeSandbox
We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.
Jeff Escalante
Engineering Director at Clerk
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO at Axiom
We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.
Jonni Lundy
Founding Operations at Resend
Migrate in minutes.
Our importers make it fast and easy to migrate to Plain, and continuously sync key customer data from other platforms.
Zendesk importer
Help Scout sync
Salesforce importer
Hubspot sync
Ready to get started?
Join the teams who rely on Plain to provide world-class support to their customers.
Join our team
We're building an intentionally small, fast-moving and product centric team.