Webhooks
Thread Field updated
GraphQL
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Webhooks
Thread Field updated
This event is fired when a thread field is updated in your workspace.
Schema
Example:
{
"timestamp": "2024-04-24T12:34:05.649Z",
"workspaceId": "w_01G0EZ1XTM37C5X11SQTDNCTM1",
"payload": {
"eventType": "thread.thread_field_updated",
"thread": {
"id": "th_01HW815HCQ7CW1FH47SNA1RQ02",
"customer": {
"id": "c_01HAQ7QQZAPTYTFVATDV2B9QD3",
"email": {
"email": "someone@example.com",
"isVerified": true,
"verifiedAt": "2024-01-12T13:19:57.456Z"
},
"externalId": null,
"fullName": "John Doe",
"shortName": "John Doe",
"markedAsSpamAt": null,
"markedAsSpamBy": null,
"customerGroupMemberships": [],
"createdAt": "2023-09-19T17:27:48.458Z",
"createdBy": {
"actorType": "system",
"system": "email_inbound_handler"
},
"updatedAt": "2024-04-24T12:28:51.258Z",
"updatedBy": {
"actorType": "system",
"system": "email_inbound_handler"
}
},
"title": "This is an example",
"previewText": "This is an example",
"priority": 2,
"externalId": null,
"status": "TODO",
"statusChangedAt": "2024-04-24T12:26:56.509Z",
"statusChangedBy": {
"actorType": "customer",
"customerId": "c_01HAQ7QQZAPTYTFVATDV2B9QD3"
},
"statusDetail": null,
"assignee": null,
"assignedAt": null,
"labels": [],
"firstInboundMessageInfo": {
"timestamp": "2024-04-24T12:28:51.195Z",
"messageSource": "EMAIL"
},
"firstOutboundMessageInfo": null,
"lastInboundMessageInfo": {
"timestamp": "2024-04-24T12:28:51.195Z",
"messageSource": "EMAIL"
},
"lastOutboundMessageInfo": null,
"supportEmailAddresses": ["help@example.com"],
"createdAt": "2024-04-24T12:26:56.509Z",
"createdBy": {
"actorType": "customer",
"customerId": "c_01HAQ7QQZAPTYTFVATDV2B9QD3"
},
"updatedAt": "2024-04-24T12:34:05.649Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H4DMJ15YQCQK1E9WKV0Y0Q8Z"
}
},
"previousThreadField": {
"id": "tf_01HW815JZ6XQAAQXRXBFJ481TC",
"threadId": "th_01HW815HCQ7CW1FH47SNA1RQ02",
"key": "topic",
"type": "ENUM",
"stringValue": "PRICING",
"booleanValue": null,
"createdAt": "2024-04-24T12:26:58.407Z",
"createdBy": {
"actorType": "system",
"system": "thread_triage_handler"
},
"updatedAt": "2024-04-24T12:26:58.407Z",
"updatedBy": {
"actorType": "system",
"system": "thread_triage_handler"
}
},
"threadField": {
"id": "tf_01HW815JZ6XQAAQXRXBFJ481TC",
"threadId": "th_01HW815HCQ7CW1FH47SNA1RQ02",
"key": "topic",
"type": "ENUM",
"stringValue": "QUESTION",
"booleanValue": null,
"createdAt": "2024-04-24T12:26:58.407Z",
"createdBy": {
"actorType": "system",
"system": "thread_triage_handler"
},
"updatedAt": "2024-04-24T12:34:05.649Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H4DMJ15YQCQK1E9WKV0Y0Q8Z"
}
}
},
"id": "pEv_01HW81JM6HHT2DHR7BWMJDCP05",
"webhookMetadata": {
"webhookTargetId": "whTarget_01HW8135F4ZMA6C031MM6ZTFC4",
"webhookTargetVersion": "2024-09-18",
"webhookDeliveryAttemptId": "whAttempt_01HW81JMQARPYWWHV03JPYT53Y",
"webhookDeliveryAttemptNumber": 1,
"webhookDeliveryAttemptTimestamp": "2024-04-24T12:34:06.186Z"
},
"type": "thread.thread_field_updated"
}
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