This event is fired when a new thread field is created in your workspace.

Schema

View JSON Schema →

Example:

{
  "timestamp": "2024-04-24T12:28:52.946Z",
  "workspaceId": "w_01G0EZ1XTM37C5X11SQTDNCTM1",
  "payload": {
    "eventType": "thread.thread_field_created",
    "thread": {
      "id": "th_01HW8191BWF0S8S6AZ4KBMFFVX",
      "customer": {
        "id": "c_01HAQ7QQZAPTYTFVATDV2B9QD3",
        "email": {
          "email": "someone@example.com",
          "isVerified": true,
          "verifiedAt": "2024-01-12T13:19:57.456Z"
        },
        "externalId": null,
        "fullName": "John Doe",
        "shortName": "John Doe",
        "markedAsSpamAt": null,
        "markedAsSpamBy": null,
        "customerGroupMemberships": [],
        "createdAt": "2023-09-19T17:27:48.458Z",
        "createdBy": {
          "actorType": "system",
          "system": "email_inbound_handler"
        },
        "updatedAt": "2024-04-24T12:28:51.258Z",
        "updatedBy": {
          "actorType": "system",
          "system": "email_inbound_handler"
        }
      },
      "title": "This is an example",
      "previewText": "This is an example",
      "priority": 2,
      "externalId": null,
      "status": "TODO",
      "statusChangedAt": "2024-04-24T12:28:51.195Z",
      "statusChangedBy": {
        "actorType": "customer",
        "customerId": "c_01HAQ7QQZAPTYTFVATDV2B9QD3"
      },
      "statusDetail": {
        "type": "CREATED",
        "createdAt": "2024-04-24T12:28:51.195Z"
      },
      "assignee": null,
      "assignedAt": null,
      "labels": [],
      "firstInboundMessageInfo": {
        "timestamp": "2024-04-24T12:28:51.195Z",
        "messageSource": "EMAIL"
      },
      "firstOutboundMessageInfo": null,
      "lastInboundMessageInfo": {
        "timestamp": "2024-04-24T12:28:51.195Z",
        "messageSource": "EMAIL"
      },
      "lastOutboundMessageInfo": null,
      "supportEmailAddresses": ["help@example.com"],
      "createdAt": "2024-04-24T12:28:51.195Z",
      "createdBy": {
        "actorType": "customer",
        "customerId": "c_01HAQ7QQZAPTYTFVATDV2B9QD3"
      },
      "updatedAt": "2024-04-24T12:28:52.946Z",
      "updatedBy": {
        "actorType": "system",
        "system": "thread_triage_handler"
      }
    },
    "threadField": {
      "id": "tf_01HW8192TH4ZJWAGA9KTA81S8G",
      "threadId": "th_01HW8191BWF0S8S6AZ4KBMFFVX",
      "key": "topic",
      "type": "ENUM",
      "stringValue": "BUG",
      "booleanValue": null,
      "createdAt": "2024-04-24T12:28:52.946Z",
      "createdBy": {
        "actorType": "system",
        "system": "thread_triage_handler"
      },
      "updatedAt": "2024-04-24T12:28:52.946Z",
      "updatedBy": {
        "actorType": "system",
        "system": "thread_triage_handler"
      }
    }
  },
  "id": "pEv_01HW8192TJ5YFJ3PJG3F5NTTKX",
  "webhookMetadata": {
    "webhookTargetId": "whTarget_01HW8135F4ZMA6C031MM6ZTFC4",
    "webhookTargetVersion": "2024-09-18",
    "webhookDeliveryAttemptId": "whAttempt_01HW81936VC3T1KD1PJN3J9KXA",
    "webhookDeliveryAttemptNumber": 1,
    "webhookDeliveryAttemptTimestamp": "2024-04-24T12:28:53.339Z"
  },
  "type": "thread.thread_field_created"
}