Webhooks
Thread assignment transitioned
GraphQL
- Introduction
- Authentication
- Schema
- Customers
- Companies
- Tenants
- Threads
- Tiers
- Events
- Labels
- Messaging
- Pagination
- Error handling
- Error codes
- API Explorer
- Typescript SDK
Reference
- Customer cards
- Webhooks
- Overview
- Webhook Versions
- Using Typescript
- Thread created
- Thread status transitioned
- Thread assignment transitioned
- Thread labels changed
- Thread priority changed
- Note created
- Email received
- Email sent
- Slack message received
- Slack message sent
- Chat sent
- Chat received
- Thread Field created
- Thread Field updated
- Thread Field deleted
- Thread SLA status transitioned
- Customer created
- Customer updated
- Customer deleted
- Customer Group Membership Changed Event
- Request signing
- mTLS
- UI Components
- Attachments
Webhooks
Thread assignment transitioned
This event is fired when the assignee of a thread changes or a thread is unassigned.
Schema
Example:
{
"timestamp": "2023-10-19T21:24:51.660Z",
"workspaceId": "w_01GST0W989ZNAW53X6XYHAY87P",
"payload": {
"eventType": "thread.thread_assignment_transitioned",
"previousThread": {
"id": "th_01HD44FHMCDSSWE38N14FSYV6K",
"customer": {
"id": "c_01HD44FHDPG82VQ4QNHDR4N2T0",
"email": {
"email": "peter@example.com",
"isVerified": false,
"verifiedAt": null
},
"externalId": null,
"fullName": "Peter Santos",
"shortName": "Peter",
"markedAsSpamAt": null,
"markedAsSpamBy": null,
"customerGroupMemberships": [],
"createdAt": "2023-10-19T14:12:25.142Z",
"createdBy": {
"actorType": "system",
"system": "email_inbound_handler"
},
"updatedAt": "2023-10-19T21:24:51.734Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
}
},
"title": "Unable to tail logs",
"previewText": "Hey, I am currently unable to tail the logs of the service svc-8af1e3",
"priority": 1,
"externalId": null,
"status": "DONE",
"statusChangedAt": "2023-10-19T21:24:36.108Z",
"statusChangedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
},
"statusDetail": null,
"assignee": null,
"assignedAt": null,
"labels": [],
"firstInboundMessageInfo": {
"timestamp": "2023-10-19T14:12:25.733Z",
"messageSource": "EMAIL"
},
"firstOutboundMessageInfo": null,
"lastInboundMessageInfo": {
"timestamp": "2023-10-19T14:12:25.733Z",
"messageSource": "EMAIL"
},
"lastOutboundMessageInfo": null,
"supportEmailAddresses": ["help@example.com"],
"createdAt": "2023-10-19T14:12:25.266Z",
"createdBy": {
"actorType": "system",
"system": "email_inbound_handler"
},
"updatedAt": "2023-10-19T21:24:36.108Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
}
},
"thread": {
"id": "th_01HD44FHMCDSSWE38N14FSYV6K",
"customer": {
"id": "c_01HD44FHDPG82VQ4QNHDR4N2T0",
"email": {
"email": "peter@example.com",
"isVerified": false,
"verifiedAt": null
},
"externalId": null,
"fullName": "Peter Santos",
"shortName": "Peter",
"markedAsSpamAt": null,
"markedAsSpamBy": null,
"customerGroupMemberships": [],
"createdAt": "2023-10-19T14:12:25.142Z",
"createdBy": {
"actorType": "system",
"system": "email_inbound_handler"
},
"updatedAt": "2023-10-19T21:24:51.734Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
}
},
"title": "Unable to tail logs",
"previewText": "Hey, I am currently unable to tail the logs of the service svc-8af1e3",
"priority": 1,
"externalId": null,
"status": "DONE",
"statusChangedAt": "2023-10-19T21:24:36.108Z",
"statusChangedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
},
"statusDetail": null,
"assignee": {
"id": "u_01H1V4NA10RMHWFBXB6A1ZBYRA",
"email": "sam@example.com",
"fullName": "Sam",
"publicName": "Sam",
"status": "OFFLINE",
"statusChangedAt": "2023-06-01T09:29:48.903Z",
"createdAt": "2023-06-01T09:29:48.903Z",
"createdBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
},
"updatedAt": "2023-06-01T09:29:48.903Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
},
"deletedAt": null,
"deletedBy": null
},
"assignedAt": "2023-10-19T21:24:51.660Z",
"labels": [],
"firstInboundMessageInfo": {
"timestamp": "2023-10-19T14:12:25.733Z",
"messageSource": "EMAIL"
},
"firstOutboundMessageInfo": null,
"lastInboundMessageInfo": {
"timestamp": "2023-10-19T14:12:25.733Z",
"messageSource": "EMAIL"
},
"lastOutboundMessageInfo": null,
"supportEmailAddresses": ["help@example.com"],
"createdAt": "2023-10-19T14:12:25.266Z",
"createdBy": {
"actorType": "system",
"system": "email_inbound_handler"
},
"updatedAt": "2023-10-19T21:24:51.660Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
}
}
},
"id": "pEv_01HD4X7BTCJSP3NGTBKYSWGPSY",
"webhookMetadata": {
"webhookTargetId": "whTarget_01HD4400VTDJQ646V6RY37SR7K",
"webhookTargetVersion": "2024-09-18",
"webhookDeliveryAttemptId": "whAttempt_01HD4XHSAX79QW8E34V86CKJRK",
"webhookDeliveryAttemptNumber": 4,
"webhookDeliveryAttemptTimestamp": "2023-10-19T21:30:33.181Z"
},
"type": "thread.thread_assignment_transitioned"
}
Was this page helpful?
On this page