Webhooks
Chat sent
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Webhooks
Chat sent
This event is fired when a chat message is sent to a customer in a thread.
Schema
Example:
{
"timestamp": "2023-11-02T15:32:28.831Z",
"workspaceId": "w_01GST0W989ZNAW53X6XYHAY87P",
"payload": {
"eventType": "thread.chat_sent",
"chat": {
"timelineEntryId": "t_01HE8AM6GZG6C3CM344HFDM3J3",
"id": "ch_01HE8AM6GZPZ3Q3RBEVE5TZ80X",
"customerReadAt": null,
"attachments": [],
"text": "You are welcome!",
"createdAt": "2023-11-02T15:32:28.831Z",
"createdBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
},
"updatedAt": "2023-11-02T15:32:28.831Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
}
},
"thread": {
"id": "th_01HDRC3CRY6ESPZJ7FZCTRQWYH",
"customer": {
"id": "c_01HDRC3CJHBWBAAF4K63Z11XZ5",
"email": {
"email": "peter@example.com",
"isVerified": false,
"verifiedAt": null
},
"externalId": null,
"fullName": "Peter Santos",
"shortName": "Peter",
"markedAsSpamAt": null,
"markedAsSpamBy": null,
"customerGroupMemberships": [],
"createdAt": "2023-10-27T10:50:24.209Z",
"createdBy": {
"actorType": "system",
"system": "email_inbound_handler"
},
"updatedAt": "2023-11-02T08:57:32.944Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
}
},
"title": "Unable to tail logs",
"previewText": "Hey, I am currently unable to tail the logs of the service svc-8af1e3",
"priority": 2,
"externalId": null,
"status": "TODO",
"statusChangedAt": "2023-11-02T08:57:32.943Z",
"statusChangedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
},
"statusDetail": null,
"assignee": null,
"assignedAt": null,
"labels": [],
"firstInboundMessageInfo": {
"timestamp": "2023-10-27T10:50:24.323Z",
"messageSource": "EMAIL"
},
"firstOutboundMessageInfo": {
"timestamp": "2023-10-27T10:50:52.944Z",
"messageSource": "EMAIL"
},
"lastInboundMessageInfo": {
"timestamp": "2023-10-27T15:05:30.223Z",
"messageSource": "EMAIL"
},
"lastOutboundMessageInfo": {
"timestamp": "2023-10-27T15:04:49.521Z",
"messageSource": "EMAIL"
},
"supportEmailAddresses": ["help@example.com"],
"createdAt": "2023-10-27T10:50:24.323Z",
"createdBy": {
"actorType": "system",
"system": "email_inbound_handler"
},
"updatedAt": "2023-11-02T08:57:32.943Z",
"updatedBy": {
"actorType": "user",
"userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
}
}
},
"id": "pEv_01HE8AM6GZVS1S3609PFGR30FE",
"webhookMetadata": {
"webhookTargetId": "whTarget_01HD4400VTDJQ646V6RY37SR7K",
"webhookTargetVersion": "2024-09-18",
"webhookDeliveryAttemptId": "whAttempt_01HE8ANGEGVQVTCY3DD30CZ8G4",
"webhookDeliveryAttemptNumber": 1,
"webhookDeliveryAttemptTimestamp": "2023-11-02T15:33:11.760Z"
},
"type": "thread.chat_sent"
}
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