Enterprise support built for scale, designed for speed.
Enterprise support built for scale, designed for speed.
Share your team’s wins, directly in Slack
Your customers have moved to different channels, but your platform hasn’t. Consolidate Slack, email, portal into one lightning fast platform that’s so good, your team will thank you for it.
Powering support at scale at
Slack support built for scale
Support your customers better than your competitors ever could on our Slack native platform.
Slack support built for scale
Support your customers better than your competitors ever could on our Slack native platform.
Slack support built for scale
Support your customers better than your competitors ever could on our Slack native platform.
Never miss a message again
Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining history and context around support interactions is difficult.
Keep side-chats at the forefront
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations in a customer request – and keep the conversation linked in the thread so you never lose context from a side-chat again.
Speak like you do on Slack
Every detail of how you talk to your customers in Slack is accounted for in Plain. Use custom emoji reactions, send formatted code snippets, and much more.
Never miss a message again
Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining history and context around support interactions is difficult.
Keep side-chats at the forefront
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations in a customer request – and keep the conversation linked in the thread so you never lose context from a side-chat again.
Speak like you do on Slack
Every detail of how you talk to your customers in Slack is accounted for in Plain. Use custom emoji reactions, send formatted code snippets, and much more.
Never miss a message again
Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining history and context around support interactions is difficult.
Keep side-chats at the forefront
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations in a customer request – and keep the conversation linked in the thread so you never lose context from a side-chat again.
Speak like you do on Slack
Every detail of how you talk to your customers in Slack is accounted for in Plain. Use custom emoji reactions, send formatted code snippets, and much more.
Granluar SLAs? No problem
Granluar SLAs? No problem
Granluar SLAs? No problem
Granluar SLAs? No problem
Set up SLAs for first response or next response time, and customize them at whatever level of granularity you need. Track breached threads and overall SLA compliance directly from Plain. Configure SLAs to match the needs of your team – and your enterprise customers.
Set up SLAs for first response or next response time, and customize them at whatever level of granularity you need. Track breached threads and overall SLA compliance directly from Plain. Configure SLAs to match the needs of your team – and your enterprise customers.
Set up SLAs for first response or next response time, and customize them at whatever level of granularity you need. Track breached threads and overall SLA compliance directly from Plain. Configure SLAs to match the needs of your team – and your enterprise customers.
Set up SLAs for first response or next response time, and customize them at whatever level of granularity you need. Track breached threads and overall SLA compliance directly from Plain. Configure SLAs to match the needs of your team – and your enterprise customers.
One platform for all your customer channels
One platform for all your customer channels
One platform for all your customer channels
One platform for all your customer channels
The fastest, most enjoyable email support
Enterprise companies usually need access to email support – and you won't get better email support than Plain. It's rock-solid, incredibly fast, and takes away the pain points of traditional email support.
The fastest, most enjoyable email support
Enterprise companies usually need access to email support – and you won't get better email support than Plain. It's rock-solid, incredibly fast, and takes away the pain points of traditional email support.
The fastest, most enjoyable email support
Enterprise companies usually need access to email support – and you won't get better email support than Plain. It's rock-solid, incredibly fast, and takes away the pain points of traditional email support.
The fastest, most enjoyable email support
Enterprise companies usually need access to email support – and you won't get better email support than Plain. It's rock-solid, incredibly fast, and takes away the pain points of traditional email support.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
The fastest platform for enterprise support
The fastest platform for enterprise support
The fastest platform for enterprise support
When we say Plain is built for speed, we really mean it. Enjoy 100ms interactions, no loading spinners, bulk email sending, snippets, and a keyboard-driven UI filled with delightful shortcuts your team will love.
When we say Plain is built for speed, we really mean it. Enjoy 100ms interactions, no loading spinners, bulk email sending, snippets, and a keyboard-driven UI filled with delightful shortcuts your team will love.
When we say Plain is built for speed, we really mean it. Enjoy 100ms interactions, no loading spinners, bulk email sending, snippets, and a keyboard-driven UI filled with delightful shortcuts your team will love.
⌘
K
⌘
K
⌘
K
Data at your fingertips
Data at your fingertips
Data at your fingertips
Data at your fingertips
Show any customer data, from any system. In real-time
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack, directly in your support thread.
Show any customer data, from any system. In real-time
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack, directly in your support thread.
Show any customer data, from any system. In real-time
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack, directly in your support thread.
Show any customer data, from any system. In real-time
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack, directly in your support thread.
A data model as unique as your company
Thread fields in Plain are a really flexible way of extending the metadata and customer context that appear on your customer threads. Built as a core part of Plain's data model, they're completely extensible and customizable to your needs.
A data model as unique as your company
Thread fields in Plain are a really flexible way of extending the metadata and customer context that appear on your customer threads. Built as a core part of Plain's data model, they're completely extensible and customizable to your needs.
A data model as unique as your company
Thread fields in Plain are a really flexible way of extending the metadata and customer context that appear on your customer threads. Built as a core part of Plain's data model, they're completely extensible and customizable to your needs.
A data model as unique as your company
Thread fields in Plain are a really flexible way of extending the metadata and customer context that appear on your customer threads. Built as a core part of Plain's data model, they're completely extensible and customizable to your needs.
Context where you need it
Log key events from your own product within Plain – create proactive support requests when customers run into errors, or log relevant data once they've already reached out. Support your customers better and faster, with the full context of what's happened and why, directly in your support requests.
Context where you need it
Log key events from your own product within Plain – create proactive support requests when customers run into errors, or log relevant data once they've already reached out. Support your customers better and faster, with the full context of what's happened and why, directly in your support requests.
Context where you need it
Log key events from your own product within Plain – create proactive support requests when customers run into errors, or log relevant data once they've already reached out. Support your customers better and faster, with the full context of what's happened and why, directly in your support requests.
Context where you need it
Log key events from your own product within Plain – create proactive support requests when customers run into errors, or log relevant data once they've already reached out. Support your customers better and faster, with the full context of what's happened and why, directly in your support requests.
Insights wherever you look
Insights wherever you look
Insights wherever you look
Insights wherever you look
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support depending on the tier they're on, or whether they're an enterprise customer or not. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support depending on the tier they're on, or whether they're an enterprise customer or not. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support depending on the tier they're on, or whether they're an enterprise customer or not. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support depending on the tier they're on, or whether they're an enterprise customer or not. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Enterprise
Bug report
Atrium
Enterprise
Bug report
Atrium
Enterprise
Bug report
Atrium
Enterprise
Bug report
Atrium
Support at scale
Support at scale
Support at scale
Built to integrate seamlessly with your own systems, Plain facilitates you providing the best support to your customers as you scale. With the headless portal and in-app forms, you can ensure that where and how your customers submit their issues completely matches your UI and branding. Built for scale, designed for speed.
Built to integrate seamlessly with your own systems, Plain facilitates you providing the best support to your customers as you scale. With the headless portal and in-app forms, you can ensure that where and how your customers submit their issues completely matches your UI and branding. Built for scale, designed for speed.
Built to integrate seamlessly with your own systems, Plain facilitates you providing the best support to your customers as you scale. With the headless portal and in-app forms, you can ensure that where and how your customers submit their issues completely matches your UI and branding. Built for scale, designed for speed.
Security beyond SOC2
Security beyond SOC2
Security beyond SOC2
Security beyond SOC2
We're SOC2 and GDPR compliant, and take security very seriously at Plain. Every one of your customers, as well as your team, can rest assured that their data is secure – just ask our customers that trust us with theirs.
We're SOC2 and GDPR compliant, and take security very seriously at Plain. Every one of your customers, as well as your team, can rest assured that their data is secure – just ask our customers that trust us with theirs.
We're SOC2 and GDPR compliant, and take security very seriously at Plain. Every one of your customers, as well as your team, can rest assured that their data is secure – just ask our customers that trust us with theirs.
We're SOC2 and GDPR compliant, and take security very seriously at Plain. Every one of your customers, as well as your team, can rest assured that their data is secure – just ask our customers that trust us with theirs.
Keep all your customers in the loop
Keep all your customers in the loop
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Trusted by world class support teams
Join the teams who rely on Plain to provide world-class support to their customers.
We love Plain. It's made us faster and enabled top-notch support for more folks, all leveraging our own tools and data. The speed and adaptability of the team stand out, evolving with us to better serve our customers.
Rodney Urquhart
Head of Developer Success
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO
Thanks to Plain, we’re moving towards our goal of building a frictionless support experience way faster. That would have been impossible with any other solution. We're here now and not one year later because of Plain.
Ray Chen
Support Engineer
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin