Making your customers successful, wherever you need to talk to them
Share your team’s wins, directly in Slack
Making your customers successful, wherever you need to talk to them
Work with your customers on Slack without sacrificing your sanity. Plain makes it easy to collaborate on customer issues with the entire company, gives you real-time customer data where you need it, and provides actionable reporting along the way.
Trusted by teams at
Slack support like you've never seen it.
Support your customers better than your competitors ever could on our Slack native platform.
Slack support like you've never seen it.
Support your customers better than your competitors ever could on our Slack native platform.
Slack support like you've never seen it.
Support your customers better than your competitors ever could on our Slack native platform.
Never miss a message again
Stop worrying about missed Slacks from your enterprise customers. Ingest Slack messages to Plain however you need to – both from Slack communities and private channels.
Control your queue
Scale your success on our Slack native platform – set up tiers, SLAs, and labels, to seamlessly prioritize threads that need the fastest response times.
Speak like you do on Slack
Every detail of how you talk to your customers in Slack is accounted for in Plain. Use custom emoji reactions, send formatted code snippets, and much more.
Never miss a message again
Stop worrying about missed Slacks from your enterprise customers. Ingest Slack messages to Plain however you need to – both from Slack communities and private channels.
Control your queue
Scale your success on our Slack native platform – set up tiers, SLAs, and labels, to seamlessly prioritize threads that need the fastest response times.
Speak like you do on Slack
Every detail of how you talk to your customers in Slack is accounted for in Plain. Use custom emoji reactions, send formatted code snippets, and much more.
Never miss a message again
Stop worrying about missed Slacks from your enterprise customers. Ingest Slack messages to Plain however you need to – both from Slack communities and private channels.
Control your queue
Scale your success on our Slack native platform – set up tiers, SLAs, and labels, to seamlessly prioritize threads that need the fastest response times.
Speak like you do on Slack
Every detail of how you talk to your customers in Slack is accounted for in Plain. Use custom emoji reactions, send formatted code snippets, and much more.
Never lose context from side chats again
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations directly from customer conversations – no more going back and forth to Slack – and keep the discussion your team has had linkedin the thread, so you never lose context from a side-chat again.
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations directly from customer conversations – no more going back and forth to Slack – and keep the discussion your team has had linkedin the thread, so you never lose context from a side-chat again.
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations directly from customer conversations – no more going back and forth to Slack – and keep the discussion your team has had linkedin the thread, so you never lose context from a side-chat again.
One platform for all your customer channels
One platform for all your customer channels
One platform for all your customer channels
The fastest, most enjoyable email support
Get rock-solid, incredibly fast, email support for your customers. Automatically assign SLAs or tiers to an email request or trigger proactive emails with events – all with no learning curve.
The fastest, most enjoyable email support
Get rock-solid, incredibly fast, email support for your customers. Automatically assign SLAs or tiers to an email request or trigger proactive emails with events – all with no learning curve.
The fastest, most enjoyable email support
Get rock-solid, incredibly fast, email support for your customers. Automatically assign SLAs or tiers to an email request or trigger proactive emails with events – all with no learning curve.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Insights wherever you look
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support depending on the tier they're on, or whether they're an enterprise customer or not. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support depending on the tier they're on, or whether they're an enterprise customer or not. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support depending on the tier they're on, or whether they're an enterprise customer or not. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Enterprise
Bug report
Atrium
Enterprise
Bug report
Atrium
Enterprise
Bug report
Atrium
Data at your fingertips
Data at your fingertips
Data at your fingertips
Show any customer data, from any system. In real-time
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack, directly in your customer thread.
Show any customer data, from any system. In real-time
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack, directly in your customer thread.
Show any customer data, from any system. In real-time
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack, directly in your customer thread.
A data model as unique as your company
Thread fields in Plain are a really flexible way of extending the metadata and customer context that appear on your customer threads. Built as a core part of Plain's data model, they're completely extensible and customizable to your needs.
A data model as unique as your company
Thread fields in Plain are a really flexible way of extending the metadata and customer context that appear on your customer threads. Built as a core part of Plain's data model, they're completely extensible and customizable to your needs.
A data model as unique as your company
Thread fields in Plain are a really flexible way of extending the metadata and customer context that appear on your customer threads. Built as a core part of Plain's data model, they're completely extensible and customizable to your needs.
Context where you need it
Log key events from your own product within Plain – create proactive requests when customers run into errors, or log relevant data once they've already reached out. Allow your success team to work faster, with the full context of what's happened and why, directly in your support requests.
Context where you need it
Log key events from your own product within Plain – create proactive requests when customers run into errors, or log relevant data once they've already reached out. Allow your success team to work faster, with the full context of what's happened and why, directly in your support requests.
Context where you need it
Log key events from your own product within Plain – create proactive requests when customers run into errors, or log relevant data once they've already reached out. Allow your success team to work faster, with the full context of what's happened and why, directly in your support requests.
Keep all your customers in the loop
Keep all your customers in the loop
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
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to reply,
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Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
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A
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P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
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Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Migrate faster than your FRT.
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Switch for less
Talk to your most valued customers directly on Slack. Plain helps you seamlessly manage every query.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Switch for less
Talk to your most valued customers directly on Slack. Plain helps you seamlessly manage every query.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Interesting reading
Bedtime reading
Things we worked hard for
© 2024 Not Just Tickets Limited
Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.
Migrate faster than your FRT.
Migrate faster than your FRT.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Concierge onboarding
We'll help you get set-up with Plain and make sure you're getting the most from every feature.
Bring your data
Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.
Slack message in #atrium-ollo-ai
Today
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin